Performance Strategist

4 weeks ago

Toronto, Canada Impro.ai Inc. Full time

About the role

As a Performance Strategist, you'll be at the forefront of AI‑driven organizational transformation by coaching clients, generating insights, and helping teams achieve their performance goals. You'll utilize our in‑house technology to interact with corporate teams daily, turning behavioral patterns into actionable strategies that generate measurable value and help clients hit their KPIs. This role offers the opportunity to inspire others while growing your skills in an innovative, startup environment.

Performance Strategists will work in a hybrid model, with approximately three days per week in our Toronto office.

Responsibilities

- Provide daily strategy, coaching and guidance to clients through written communication on the Impro app

- Lead strategy calls with C‑suite executives, translating performance data into actionable roadmaps

- Use AI to analyze data, build processes and deliver insights through reports and presentations

- Actively participate in weekly training and planning meetings to stay aligned with team objectives

- Dedicate time each week to study generative AI tools and resources to continually enhance your capabilities

- Collaborate closely with clients and Impro team members to ensure successful implementation

- Adapt quickly to evolving client needs in a fast‑paced startup environment

Requirements

- Bachelor's degree or equivalent experience

- Legal authorization to work in Canada

You may be a good fit if you:

- Have 3+ years in management consulting with measurable client impact

- Have experience in account management and client‑facing interactions

- Leverage AI tools daily and continuously explore new applications of generative AI

- Build authentic relationships across all organizational levels

- Communicate effectively in both written and spoken formats

- Have strong analytical skills - find patterns and translate them into strategies

- Thrive in startup ambiguity where building the solution is part of the job

- Bonus: experience in Telecom or customer service transformation

Benefits

- Comprehensive health and dental benefits package

- Flexible work arrangements within our hybrid model

- Professional development budget and continuous learning opportunities

- Build future‑ready skills through hands‑on experience with cutting‑edge AI tools and mentorship from industry experts

- Team events and collaborative work culture

How we’re different

Impro.AI combines the power of leading Generative AI systems with expert human performance strategists and consultants to deliver data‑driven insights that help executives unlock workforce potential, optimize company performance, and accelerate growth, all through one smart, supportive platform.

Come work with us

We encourage candidates from all backgrounds to apply, even if you don't meet 100% of the listed requirements. Impro is committed to building a team that reflects the diversity of our customer base and thereby provides us with a competitive edge.

We look forward to reviewing your application and hopefully welcoming you to our team.

Don’t forget to follow us on LinkedIn for exciting job updates and much more

Accommodations are available upon request for candidates taking part in the recruitment process.

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