PCS Clinical Specialist

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PCS Clinical Specialist - Upper Limb (Canada)

Location: CA ON, CA Quebec, CA

Contract Type: regular

Scope of employment: full-time

Job ID: 8012

Summary Statement

Otto Bock Health Care is a leading global supplier of Prosthetics and Orthotic products for people with disabilities. Our vision is to help people maintain or regain their freedom of movement. We work towards this aim by providing outstanding innovation and technology leadership, a large range of services and the global presence of our sales and service network.

The Professional and Clinical Services Team (PCS) Canada is seeking a highly motivated OPC Certified Prosthetist for the role of Clinical Specialist, Prosthetics – Upper Limb. This role may also support the lower limb team when required.

This is a Canada remote position that requires extensive travel across Canada.

Role Summary:

The purpose of this position is to provide clinical and technical expertise, education, and product training to inter-nal and external customers to grow the prosthetic business unit. The Clinical Specialist is one of few employees here at Ottobock that is a Certified Prosthetist. Trained and certified to properly fit our prosthetic componentry, the Clinical Specialist serves as the clinical connection between our prosthetic products, internal departments, customers, and end-users.

Duties & Responsibilities

- Assist customers (both virtually and onsite) in the clinical environment by educating patients and clinicians, directing care, and conducting trials to support clinical application of our prosthetic products and fitting techniques.

- Develop broad-based technical and clinical knowledge & experience with our Ottobock prosthetic portfolio to educate our customers on fitting indications and procedures.

- Support customers via phone or MS Teams with product troubleshooting measures.

- Collaborate with our Education Team to develop and deliver educational curriculum, including online education, live webinars, onsite clinical seminars, Provincial trainings at remote locations, as well as technical presentations and workshops at various professional association meetings.

- Provide internal education and clinical expertise for our Technical Support and Customer Service Departments

- Act as a liaison for information transfer between customers and Professional Clinical Services, Marketing, Sales, and Product Management Departments. This includes technical input for current or future prosthetic development projects.

- Provide technical support to our custom fabrication department as needed

- Create technical and clinical resources, articles, or other professional documents for various Ottobock products and fitting techniques for internal and external use, publication, etc.

- 60% domestic travel as required

Qualifications

Required skills:

- Confident in working with advanced prosthetic technology and complex fittings

- Adaptable skill set to accommodate a diverse range of clinical training in varying environments

- Superior verbal & written communication skills to interact with the team, external customers, and patients

- Experience with public speaking as an instructor or trainer

- Outstanding project management and organizational skills

- Ability to work independently and show initiative to develop projects to answer future needs

- Capacity to manage and prioritize multiple projects and/or deadlines

- Demonstrate abstract problem-solving and critical thinking skills

- Proficient with MS Office and multiple virtual platforms

Education, experience & licensing requirements:

- OPC Certified Prosthetist or Prosthetist/Orthotist

- A minimum of 3-5 years practical clinical experience in prosthetics would be preferable.

- Valid driver's license and passport will be required

Physical demands & working conditions:

- 60% domestic travel (+ potential international travel for internal training)

- Prolonged periods sitting at a desk and working on a computer

- Must be able to occasionally lift and/or move up to 50 pounds

Ottobock Health Care is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors. To that end, upon request, Ottobock Health Care will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment process.

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