Quality Assurance Analyst

4 weeks ago


Toronto, Canada Botsford Associates Full time

Job Description

RBC Capital Markets is seeking a KYC QA Analyst for a 6-month contract position. This role requires the individual to work onsite 2 days per week and focuses on quality assurance and oversight for Client Regulatory and KYC Operations.

Key Responsibilities:

1. Conduct independent quality and oversight reviews for Client Regulatory and KYC Operations, emphasizing US Cash Management, Capital Markets, and Cross Border Services.

2. Perform timely control reviews for KYC, AML, and regulatory processes.

3. Provide written and verbal feedback to regional and global leads.

4. Analyze QA results to identify issues, patterns, trends, and opportunities for enhancing KYC and regulatory onboarding & refresh programmes.

5. Assist in producing monthly/quarterly KRI metrics through a QA Scorecard and detailed issue memos.

6. Maintain proficiency in the firm's automated software systems.

7. Identify and report concerns related to AML or regulatory issues.

8. Prepare documentation for upcoming examinations and audits.

9. Review and update desktop procedures to ensure alignment with regional and global control standards.

10. Develop strategies to address operational issues, promote client satisfaction, and resolve regulatory concerns.

11. Track and report status updates to key stakeholders, including CMG Management, Compliance, and Front Office.

Required Skills and Expertise:

• Strong understanding of regulatory and enterprise policies related to client and data management.

• Familiarity with industry best practices in quality reviews and control processes.

• Ability to evaluate and implement effective management controls.

• Experience in participating in regulatory projects for Capital Markets within the Client & Data Management Group.

• Excellent written and verbal communication skills.

• Proficiency in data analysis and reporting.

This role offers an excellent opportunity for a detail-oriented professional with strong analytical skills and a background in KYC and AML processes to contribute to the bank's regulatory compliance efforts.



  • Toronto, Canada AlertDriving Full time

    **Software Quality Assurance Analyst** You will be primarily responsible for preparing and executing quality assurance tests on the company’s software products. This position requires creativity, focus and a user-centric mindset. You will participate in both manual and automated testing of all required software components as directed by management. You...


  • Toronto, Canada Sapiens Full time

    **Quality Assurance Analyst**: - Req ID: 52060- Location: Toronto, CA**Job Title: Quality Assurance Analyst** **Location: Remote** Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on, to transform and become digital, innovative, and agile. Backed by 40 years of industry expertise, Sapiens offers a...


  • Toronto, Canada Richardson Wealth Full time

    **Employment Status**: Permanent Full-Time **Location**: Toronto, ON **Department**: IT Development **Reporting To**: Manager, Quality Assurance **Job Id**: ITD - 024 **Job Level**: L4 **Seniority Level**: Associate **Position Overview**: This position is the Quality Assurance Analyst, reporting to the Manager, Quality Assurance. The Quality...


  • Toronto, Ontario, Canada LAWPRO Full time

    Quality Assurance Analyst : Co-op PlacementReports to: TP Business AnalystDepartment/Division: TitlePLUSEmployment type: Co-op Student – 4 month contractLocation: Toronto, OntarioLawyers' Professional Indemnity Company (LAWPRO) is an insurance company that provides professional liability insurance to lawyers in private practice in Ontario and provides...


  • Toronto, Canada The Cadillac Fairview Corporation Limited Full time

    **Role impact**: The Quality Assurance Analyst will play a key role to ensuring the delivery of quality business solutions to the organization. The QA Analyst will be working with the management team to help establish a framework, related deliverables, and tools for manual and automated quality assurance practices within the IT department. This role will...


  • Toronto, Ontario, Canada LAWPRO Full time

    Quality Assurance Analyst : Co-op PlacementReports to: TP Business AnalystDepartment/Division: TitlePLUSEmployment type: Co-op Student – 4 month contractLocation: Toronto, OntarioLawyers' Professional Indemnity Company (LAWPRO) is an insurance company that provides professional liability insurance to lawyers in private practice in Ontario and provides...


  • Toronto, Canada Prophecy Technologies Corp Full time

    **Role**: Quality Assurance Analyst **Location**: Toronto, Ontario - Develop and implement quality assurance processes and procedures to ensure project deliverables meet high standards of quality and performance. - Design and execute test plans, test cases, and test scripts to validate software functionality and performance. - Identify, document, and track...


  • Toronto, Ontario, Canada Sunwing Travel Group Full time

    Quality Assurance Analyst27 Fasken Dr, Etobicoke, ON M9W 1K6, CanadaReq #259 February 7, 2025About Us:Sunwing Vacations Group is home to North America's largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together...


  • Toronto, Canada Sunwing Travel Group Full time

    **Join us in making vacation dreams come true** **!** Are you searching for a fun, passionate, travel loving team? -Sunwing has the EPIC work culture you have been searching for. We are currently looking for a **Quality Assurance Analyst** to join us in making vacation dreams come true. As the **Quality Assurance** **Analyst** you will ** **ensure the...


  • Toronto, Ontario, Canada Botsford Associates Full time

    Job DescriptionRBC Capital Markets is seeking a skilled KYC QA Analyst to oversee quality assurance and oversight for Client Regulatory and KYC Operations.Key Responsibilities:Conduct independent quality and oversight reviews for Client Regulatory and KYC Operations, focusing on US Cash Management, Capital Markets, and Cross Border Services.Perform timely...


  • Toronto, Ontario, Canada Caspian One Full time

    Job Title: Business Analyst/Quality Assurance Location: Toronto Duration: 3-6 months contract, to convert to permanent employee We are seeking an experienced Business Analyst/Quality Assurance professional to join a key client of ours, a major financial institution. The ideal candidate will have a strong background in business analysis, with some...


  • Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: The Quality Analyst is responsible for ensuring that quality targets are consistently met within the Individual Health Team of Service Call Centre Representatives through a variety of call scoring and coaching techniques the Analyst works closely with Team Members to achieve quality targets and develop best practice. This position is...


  • Toronto, Canada Caspian One Full time

    Job Title: Business Analyst/Quality Assurance Location: Toronto Duration: 3-6 months contract, to convert to permanent employee We are seeking an experienced Business Analyst/Quality Assurance professional to join a key client of ours, a major financial institution. The ideal candidate will have a strong background in business analysis, with some...


  • Toronto, Canada Triton Canada Full time

    Get AI-powered advice on this job and more exclusive features.Join a Company That’s Making a Difference!Are you looking for a career where you can contribute to creating safer communities? Do you want to be part of a team that values your skills, listens to your ideas, and supports your growth? If you are ready to thrive in a dynamic, fast-paced...


  • Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: **We are Canada Life** Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the...


  • Toronto, Ontario, Canada RFA Full time

    Analyst, Quality Assurance & Risk - RFA Mortgage CorporationThursday, February 13, 2025Analyst, Quality Assurance and Risk – RFA Mortgage CorporationDate: February 13, 2025Location: Toronto, ONCompany: RFA Mortgage CorporationJob Type: PermanentAbout RFAFounded in 1996, RFA (Realty Financial Advisors) is a leading Canadian-owned real estate firm. Through...


  • Toronto, Canada Pala Interactive Full time

    **THE POSITION** The Quality Assurance Analyst will be responsible to build test cases based on requirements, implement the test cases and report issues using the ticketing system. The QA analyst will perform functional, regression, performance, security and exploratory testing through the entire software life cycle, Major technical duties include: -...


  • Toronto, Canada Cineplex Full time

    Company Description **Job Description**: We’re a guest-focused and product-led team within Cineplex, responsible for a seamless customer experience via our digital platforms. Responsible for the apps and websites for amazing brands like Cineplex, Cineplex Store, The Rec Room, and others, this role offers the opportunity to truly make your mark at an...


  • Toronto, Canada Duca Full time

    **Quality Assurance and Control Analyst** **Job Purpose & Summary** The Quality Assurance and Control Analyst supports the Retail Credit Management Team. This position is responsible for analyzing Retail Lending files to ensure compliance to the underwriting and documentation standards as per DUCA Financial Services Credit Union’s policies and...


  • Toronto, Canada Stewart Title Guaranty Company Full time

    We are the Canadian Division of Stewart Title Guaranty Company, a leading provider of residential and commercial title insurance. As one of the largest title insurers in the world, Stewart Title specializes in providing our clients with exceptional service, deep expertise and innovative solutions to help close their real estate transactions with peace of...