Help Desk Specialist
3 weeks ago
Our New Westminster-based client is searching for a Help Desk Specialist to join their IT team for a 6-month contract role. In this role, you will be the primary point of contact for internal users, providing technical support and troubleshooting a wide range of IT issues. Responsibilities - Provide exceptional technical support to internal users via phone, email, and in-person interactions. - Troubleshoot and resolve a variety of technical issues related to: > Microsoft O365 (including Exchange Online, SharePoint, OneDrive, Teams) > Active Directory > Network and system configuration > Software applications > Leverage ServiceNow to document, track, and escalate IT tickets efficiently. - Maintain a deep understanding of relevant IT policies and procedures. - Document solutions and procedures to ensure knowledge transfer and maintain consistency. - Proactively identify and report potential IT issues to prevent downtime. - Collaborate effectively with internal IT teams to resolve complex technical problems. - Maintain a positive and professional demeanor while delivering exceptional customer service. Qualifications - A minimum of 3-5 years of experience in a Help Desk Specialist role. - Proven experience troubleshooting and resolving technical issues related to O365, Active Directory, and other core IT systems. - Strong understanding of IT service management principles and methodologies (ITIL preferred). - Expertise in ServiceNow ticketing system configuration and utilization. - Excellent communication and interpersonal skills, with the ability to build rapport with users of all technical backgrounds. - A problem-solving mindset with a focus on delivering efficient and effective solutions. - Excellent written and verbal communication skills. - Ability to work independently and as part of a team. - A valid working permit for Canada is mandatory.
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Help Desk Specialist
3 weeks ago
New Westminster, Canada Robert Half Full timeOur New Westminster-based client is searching for a Help Desk Specialist to join their IT team for a 6-month contract role. In this role, you will be the primary point of contact for internal users, providing technical support and troubleshooting a wide range of IT issues.ResponsibilitiesProvide exceptional technical support to internal users via phone,...
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Help Desk Specialist
3 weeks ago
New Westminster, Canada Robert Half Full timeOur New Westminster-based client is searching for a Help Desk Specialist to join their IT team for a 6-month contract role . In this role, you will be the primary point of contact for internal users, providing technical support and troubleshooting a wide range of IT issues. Responsibilities Provide exceptional technical support to internal users via phone,...
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Help Desk Specialist
3 weeks ago
New Westminster, Canada Robert Half Full timeOur New Westminster-based client is searching for a Help Desk Specialist to join their IT team for a 6-month contract role. In this role, you will be the primary point of contact for internal users, providing technical support and troubleshooting a wide range of IT issues.ResponsibilitiesProvide exceptional technical support to internal users via phone,...
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Help Desk Specialist
3 weeks ago
New Westminster, Canada Robert Half Full timeOur New Westminster-based client is searching for a Help Desk Specialist to join their IT team for a 6-month contract role . In this role, you will be the primary point of contact for internal users, providing technical support and troubleshooting a wide range of IT issues. Responsibilities Provide exceptional technical support to internal users via phone,...
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Help Desk Specialist
3 weeks ago
New Westminster, BC, Canada Robert Half Full timeOur New Westminster-based client is searching for a Help Desk Specialist to join their IT team for a 6-month contract role . In this role, you will be the primary point of contact for internal users, providing technical support and troubleshooting a wide range of IT issues. Responsibilities Provide exceptional technical support to internal users via phone,...
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Help Desk Specialist
3 weeks ago
New Westminster, BC, Canada Robert Half Full timeOur New Westminster-based client is searching for a Help Desk Specialist to join their IT team for a 6-month contract role . In this role, you will be the primary point of contact for internal users, providing technical support and troubleshooting a wide range of IT issues. Responsibilities Provide exceptional technical support to internal users via phone,...
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Help Desk Specialist
3 weeks ago
New Westminster, BC, Canada Robert Half Full timeOur New Westminster-based client is searching for a Help Desk Specialist to join their IT team for a 6 -month contract role . In this role, you will be the primary point of contact for internal users, providing technical support and troubleshooting a wide range of IT issues. Responsibilities Provide exceptional technical support to internal users via phone,...
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Help Desk Support Specialist
1 week ago
New Canada Compunnel Inc. Full timeRole: Bi-lingual Help Desk Location: Canada (Remote) Hiring: Contract Day to Day job Duties: (what this person will do on a daily/weekly basis) · Manage inbound requests for support via multiple channels including Chat, Telephone, Automated Email, Portal Generated requests. · Diagnoses and troubleshoots Level 1 problems encountered with personal computer...
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Help Desk Support Specialist
1 week ago
New Canada Compunnel Inc. Full timeRole: Bi-lingual Help DeskLocation: Canada (Remote)Hiring: Contract Day to Day job Duties: (what this person will do on a daily/weekly basis) · Manage inbound requests for support via multiple channels including Chat, Telephone, Automated Email, Portal Generated requests. · Diagnoses and troubleshoots Level 1 problems encountered with personal computer...
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Help Desk Support Specialist
1 week ago
New Canada, NS Compunnel Inc. Full timeRole: Bi-lingual Help Desk Location: Canada (Remote) Hiring: Contract Day to Day job Duties: (what this person will do on a daily/weekly basis) · Manage inbound requests for support via multiple channels including Chat, Telephone, Automated Email, Portal Generated requests. · Diagnoses and troubleshoots Level 1 problems encountered with personal computer...
