Senior Infrastructure Analyst

4 weeks ago

Brampton, Ontario, Canada Region of Peel Full time
Job Description

Senior Infrastructure Analyst,

Corporate Services - IT Operations

Status: (2) Regular Full-Time positions

Salary Range: $89,469 to $111,834 per annum (plus comprehensive benefits)

Work mode: Hybrid* see below for more details about this work mode.

Location: 10 Peel Centre Drive, Brampton

Hours of work: 35 hours per week

Are you creative, innovative and client focused with the ability to respond and adapt to the changing needs of a business and users?

We are looking for an enthusiastic candidate who promotes collaboration, teamwork, and meeting client and business objectives.

The Role:

Reporting to the Supervisor, Infrastructure Services you will be responsible for installing, supporting, maintaining, and upgrading the Region's technology infrastructure in order to meet the functional needs of regional business.

Responsibilities:

- Act as a technical lead for Infrastructure Operations team to upgrade and troubleshoot existing technology infrastructure or research and implement new technology infrastructure solutions.
- Participate in the design, documentation, and deployment of all technology infrastructure components; as well as vulnerability patching, OS maintenance, and daily operational infrastructure tasks.
- Provide technical application support for both Incidents, Service Requests, Project, and operational work.
- Provide technical support and administration for Service Now within IT Operations.
- Provide administration and tuning for operating systems, Azure Entra ID, Azure/AWS Native Workloads, Office 365, Intune, MECM, Storage Area Network, Backup, VMware 7/8 Hypervisor, Avaya Aura 8 Communications Manager, Cisco network and Wi-Fi Infrastructure, Session Border Controllers, MS Teams Direct Routing.
- Provide technical support to Infrastructure Operations in resolving technology infrastructure incidents and problems.
- Monitor and respond to all infrastructure alerts during business hours and participate in providing 24/7 on-call support on a rotating basis.
- Identify opportunities to improve the efficiency and effectiveness of the Section and/or the Division.

Qualifications:

- University or college graduate in computer science or related discipline with minimum 5 years' experience in a similar technology infrastructure environment or an equivalent combination of education and experience with Microsoft Windows Server 2019/2022/2025, Linux 8.x, ESXi 7/8.x, Avaya Communication Manager.
- Expert knowledge of networking systems, protocols, and standards such as Ethernet, LAN, WAN, VoIP, TCP/IP, 802.1x, OSPF, STP, RSTP, VRRP, BGP, VLANs, Port Channel, etc.
- Minimum 5 years experience installing, configuring, and supporting network switches, routers, and other network devices.
- Minimum 3 years experience installing, configuring, and supporting servers/services within MS Azure.
- Expert knowledge with CLI (Cisco, Azure, VMWare, PowerShell).
- Experience with HPE Backup and SAN Technologies.
- Aware of best practices in Information Technology service delivery such as SDLC, PMBOK, and ITIL.
- Lifting of equipment routinely required.

Skills/Ability:

- Demonstrated attention to detail, keen analytical and technical skills.
- Strong problem-solving abilities.
- Strong interpersonal and communication skills.
- Able to handle fluctuating workloads and conflicting priorities.
- Able to work independently and as part of a team.
- Able to travel to various Regional locations.
- Able to work evenings, weekends, and holidays, on-call rotation and/or shift work.

Join us—be bold, think big, and help shape a better tomorrow.

Work Mode & Job Location: In this role, you'll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected along with occasional travel to attend site inspections or meetings at Regional facilities or as operational needs evolve.

Interview: Our recruitment process will be completed with video conference technology.

If this opportunity matches your qualifications and experience, please apply on-line.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We're working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we've been delivering a wide range of resident-focused services.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has the opportunity to grow and develop.

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