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Process Analyst

4 weeks ago

Toronto, Ontario, Canada TMX Group Full time
Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

The TMX PMO enables and supports the successful delivery of business value. This is done by partnering with Clusters, Squads, Shared Services, Corporate Functions and Stakeholders to validate delivery approach, establish fit for purpose best practices, establish critical process gates, helping to identify risks/issues and mitigation strategies while governing overall delivery.

We are looking for a Process Analyst that will be responsible for governance and support of the delivery processes. This includes acting as primary liaison for support, providing domain expertise and encouraging continuous improvement of delivery processes and tools.

An important function for this role is also assisting and acting as back-up of the Reporting Solutions Specialist and Senior Process Analyst.

Key Accountabilities:

- Periodically review Cluster and Squad Jira Projects and Confluence spaces to verify alignment to established processes and identify exceptions for the teams to address.
- Collaborate closely with Atlassian Tools team to review requests for changes to confirm benefits and ensure no redundancy (e.g. similar fields available).
- Upon request, train resources on Atlassian Suite (Jira and Confluence), Workday PPM, time tracking and pertinent delivery processes.
- Maintain plan, policy and procedure documentation as requested by the PMO management team (e.g. BCP - Business Contingency Plan).
- Develop and deliver on implementation and communications plans for new and changing procedures.
- Act as liaison between auditors and scrum masters to address questions and requests for information during the annual audit. Support Head of PMO, Chapter Leads and Community of Practice Leads including setting up meetings, collecting meeting minutes, updating documentation and following up on action items.
- Provide support to the Clusters on Agile processes and tools.
- Actively maintain the PMO Confluence spaces, PMO Google site and documentation to ensure information is relevant, up-to-date and accessible.
- Periodically review existing Agile delivery processes, solicit feedback, carry out improvements and help implement them.
- Ensure PMO service levels are met (i.e. timely response to requests and inquiries sent to the group mailbox).
- Own the development of internal processes to support the operations of the PMO as the need arises.
- Create and update process documentation as well as presentations and dashboards.
- Act as project coordinator on projects as the need arises.

Must Haves:

- 2 - 3 years of relevant experience

Nice to Haves:

- Project Management Experience

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX? Apply now.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.

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