Supervisor, Operations

The MWISI Operations team is seeking a dynamic individual to serve as a centralized point of contact for our Insurance Case Coordination team and SegFund Coordinator. Reporting to the Director of Insurance Operations and Service, the Supervisor will be responsible for coaching and mentoring SegFund and Case Coordinators, as well as managing escalated situations. This role provides a critical link between our MWISI Advisors and the Coordination teams, ensuring seamless operation and exceptional service delivery.

Position Responsibilities:

- Effectively communicate the status of our Service Levels daily

- Provide feedback for corrective measures in response to internal and external audits

- Maintain and enhance inter-department relationships with collaborative efforts

- Set and enforce clear expectations for job performance on quality and productivity, and associate behavior

- Conduct regular team meetings to review processing issues, educate staff on upcoming initiatives, clarify department performance expectations, and support a team-based approach to the work of the department

- Monitor and manage daily workflow

- Support all employee engagement activities

- Assist in department risk initiatives to maintain focus on risk mitigation

- Can act as a project lead on large scale administrative projects

- Lead and mentor the SegFund Coordinator and Case Coordination team to ensure high performance and adherence to service standards.

- Act as a central point of contact for coordinators, providing guidance, support, and motivation.

- Facilitate effective communication within the team and with MWISI Advisors to ensure alignment and understanding.

- Handle escalated cases and work collaboratively to resolve complex issues.

- Collaborate with the Director of Insurance Operations to identify and implement opportunities for improving service quality and enhancing our value proposition.

- Foster a positive team environment that encourages professional growth, learning, and development.

- Other duties as assigned

Preferred Qualifications:

- Prior experience in a supervisory or exemplary performance as a tenured associate

- BA/BS or some post-secondary education

- Leverage skills, experience, and networks to develop staff to meet aggressive performance and professionalism benchmarks

- Disciplined and able to carry out assigned responsibilities with minimal supervision

- Possess a global perspective on the business and impacts to other business units

- Propensity to understand and mitigate risk. Identify needs for controls

- Collaborates effectively and accountably with stakeholders when making exceptions, including Compliance, other departments and individuals who are potentially impacted.

- Proven writing skills and ability to provide feedback, written and verbal

When you join our team:

- We’ll empower you to learn and grow the career you want.

- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

- As part of our global team, we’ll support you in shaping the future you want to see.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en.

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。
我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 recruitment@manulife.com。

Referenced Salary Location

Halifax, Nova Scotia

Working Arrangement

混合式

Salary range is expected to be between

$56,175.00 CAD - $93,625.00 CAD

如果您正在申請此職位而非主要位置，請聯絡 recruitment@manulife.com 以了解您所在位置的薪酬範圍。實際薪酬將根據本地市場條件、地理位置及相關工作因素（知識、技能、資格、經驗及教育/訓練）而有所變化。員工還有機會參與獎金計劃以及基於業務和個人績效的獎金補償。

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

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