Account managers, Recovery

4 weeks ago

Lévis, Quebec, Canada Desjardins Group Full time
Account managers, Recovery page is loaded

Account managers, Recovery

Apply remote type: The work arrangement for the position is hybrid work locations Lévis Saint-Hyacinthe. Time type: Full time. Posted on: Posted Yesterday. Job requisition id: R2501615.

As a business account manager, you help maintain business relationships with struggling clients for accounts that have a major impact on the business sector. You balance portfolio profitability with client/partner satisfaction. You serve and maintain personal business relationships with businesses, associations, and groups. The ability to communicate effectively and thoroughly understand clients' expressed needs is therefore essential. You drive results by actively helping your unit achieve its sales and business development objectives. Your complex work and initiatives require extensive knowledge of the organization and your line of business. You advise and serve as a specialist to clients. You represent and negotiate on behalf of Desjardins and enter the organization into agreements in accordance with current processes, standards, and directives. You also have opportunities to establish and negotiate product and service terms. Interpersonal savvy is therefore essential. More specifically, you will be required to:

1. Maintain lasting, personal business relationships with clients to promote services.
2. Analyze the files of struggling clients and meet with practitioners to establish a turnaround or collections strategy. Determine a course of action and negotiate terms.
3. Manage accounts by serving as the link between clients and the organization and ensuring that clients have the products and services they need, are using them correctly, and are satisfied with them. Identify and analyze member/client needs and recommend strategies and solutions to achieve objectives.
4. Prepare integrated service offers that balance member/client satisfaction, profitability, and risk. Negotiate terms.

What we offer*

- Competitive salary and annual bonus.
- 4 weeks of flexible vacation starting in the first year.
- Defined benefit pension plan that provides predictable, stable income throughout retirement.
- Group insurance including telemedicine.
- Reimbursement of health and wellness expenses and telework equipment.

*Benefits apply based on eligibility criteria.

What you bring to the table

- Bachelor's degree in a related field.
- A minimum of six years of relevant experience.
- Please note that other combinations of qualifications and relevant experience may be considered.
- Knowledge of French is required.

Communicates effectively, drives results, and demonstrates interpersonal savvy.

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity, and inclusion. We're committed to welcoming, respecting, and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients, and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask

Job Family: Member/client sales and service (FG)

Unposting Date: 2025-03-26

About us

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance.

Pursuing a career at Desjardins means being part of an organization that puts people first.

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