Project Manager

Who Are You? You’re highly organized, proactive, and great at keeping people and projects moving in the same direction. You enjoy taking a project with multiple moving parts and turning it into a clear plan, making sure everyone understands what needs to happen, who’s responsible, and when it needs to be done. You can manage competing priorities, spot potential roadblocks, and work through challenges without losing sight of the details or the bigger picture. You’re also a strong communicator who cares about the client experience. You build trust by listening, setting clear expectations, and following through. You’re comfortable asking questions, having honest conversations about timelines and scope, and working with different personalities to find solutions. Experience in website projects or digital marketing is an asset, along with a willingness to learn, openness to feedback, and a collaborative approach to your work. What's the Role? As our Project Manager, you’ll lead website projects from initial planning through launch, helping turn client goals into websites that support their business. Reporting to the Team Lead of Project Management, you’ll work closely with clients and our multidisciplinary Websites team to define requirements, develop project plans, and manage scope, timelines, and budgets. You’ll be the primary point of contact for clients throughout their projects, keeping them informed, answering questions, and guiding them through key decisions. Internally, you’ll coordinate tasks, track progress, address bottlenecks, and ensure the team has the information needed to deliver high-quality work. You’ll also contribute to improving our processes, bringing greater clarity and efficiency to how we manage projects and support our clients. Duties & Responsibilities
- Manage a diverse portfolio of clients, focusing on delivering an exceptional client experience that is tailored to the specific needs of each individual, ensuring satisfaction and long-lasting relationships.
- Implement and execute strategic website projects
- Collaborate with various departments to identify and resolve bottlenecks, ensuring smooth project execution.
- Propose and implement process improvements to boost efficiency, productivity, and client satisfaction.
- Actively collaborate with clients, Project Managers, and Account Managers to grasp their goals, objectives, and requirements for projects.
- Develop and adhere to project plans, timelines, and budgets to guarantee successful project implementation.
- Coordinate project activities, assign tasks to internal team members, and track progress to meet deadlines and deliver error-free results.
- Conduct regular quality assurance checks to ascertain projects align with industry standards, client expectations, and internal guidelines.
- Provide regular updates to clients and internal teams on project status and any adjustments to timelines or scopes.
- Train new team members on best practices and protocols, providing valuable insights to improve their performance.
- Support process innovation and documentation, working closely with the Senior team members and manager to ensure optimal efficiency and effectiveness.
- Participate in small-scale product development initiatives, contributing ideas and collaborating on implementation.
- Continuously stay abreast of industry trends and best practices to ensure we are ahead of the curve. Required Experience & Skills
- Legally able to work in Canada and located in Calgary, AB
- Bachelor’s degree in Business Administration, Marketing, or related field
- 2+ years in customer service, hospitality, or client relationship management
- 2+ years in a role requiring high levels of organization and coordination of multiple tasks or projects
- Digital marketing experience is an asset, preferably in websites
- Exceptional communication skills, both written and verbal
- Strong organizational skills, with the ability to manage multiple projects simultaneously
- Familiarity with project management software and tools
- Exceptional interpersonal and communication abilities
- Proven experience in process planning
- Ability to analyze tasks from multiple viewpoints
- Ability to perform well under high-pressure situations
- Proficiency in Google AdWords, Google Analytics, WordPress, and various Social Media platforms is an asset Who is POD Marketing? POD Marketing is a full-service agency that works across marketing, consulting, and HR to help clients solve real business challenges. Behind that work is an incredible group of people. We put just as much care into supporting our team as we do our clients, creating an environment where people feel trusted, supported, and inspired to do their best work. At POD, culture isn’t about perks (though we have those too). It’s about how you feel at work: accepted for who you are, encouraged to grow, and surrounded by people who want to see you succeed. That approach has earned us