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HANA Senior Product Specialist, Database Competence Center
4 weeks ago
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
ABOUT THE TEAM
The BTP HANA & Persistency Development organization is responsible for building and delivering SAP's Database and Data Management solutions. Key product offerings include SAP HANA, SAP HANA Cloud, and the SAP HANA Cloud Data Lake.
The Database Competence Center plays a vital role in driving customer success and adoption of our product portfolio. We engage directly with customers, lines of business, partners, and other internal stakeholders, providing them with advanced technical support and a link to Development and Product Management teams.
THE ROLE
We are seeking a Senior Product Specialist with deep HANA knowledge and extensive customer management experience. This is a very technical, hands-on position. You will be responsible for:
- Supporting customers and different SAP organizations with complex HANA projects.
- Managing critical customer escalations and quality initiatives.
- Leading the implementation of proof-of-concept projects.
- Providing product feedback to the HANA Development team.
- Supporting complex and technically challenging HANA implementations.
Role Requirements (must-haves)
- Minimum of 5 years of relevant professional work experience in customer-facing roles.
- University degree or equivalent, preferably in Computer Science, Engineering, Mathematics, or Physics.
- Advanced knowledge in relational database technologies.
- Experience with HANA administration and performance optimization.
- Experience troubleshooting HANA issues with great analytical thinking.
- Advanced communication skills for interaction with customers and internal stakeholders.
- Relationship and trust-building skills.
- Experience with operations of large business applications/systems.
- Ability to learn autonomously.
Optional skills (nice-to-haves)
- Knowledge of SAP's warehouse solutions and/or SAP's suite solutions.
- Knowledge of SAP Analytics Cloud and SAP Datasphere.
- Knowledge of programming languages and Linux enterprise computing solutions.
- Knowledge of cloud computing concepts and services.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included. We believe in unleashing all talent and creating a better world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. If you need accommodation or special assistance to navigate our website or to complete your application, please send an e-mail to the Recruiting Operations Team.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
SAP believes in pay transparency and provides the annualized compensation range for this position of 109100 - 185400 CAD. The actual amount offered will depend on various factors.
Due to the nature of the role, functional proficiency in English is required for positions based in Quebec.
Requisition ID: 414143 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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