Data Center Security Supervisor

4 weeks ago

North York, Canada Salute Mission Inc. Full time

Across the data center industry - from deployment, through operations and maintenance, to decommissioning - Salute Mission Critical is the industry leader of delivering global data center services executed with military precision.

At Salute, we don't have employees. We have team members. It's our culture, and it's a significant driver of the success we're able to deliver for our clients. This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety.

**Data Center Security Supervisor**:
The Data Center Security Supervisor is responsible for reducing risk, responding to incidents, and managing overall direction & leadership of the site security team. This position will support and execute physical security programs, initiatives, processes, and best practices to build a safe and secure environment. The Security Supervisor will build strong cross-functional partnerships across the data center team and the client by communicating team goals, wins and opportunities to maximize safe and secure work environments.

**Responsibilities**:

- Basic knowledge of site facility infrastructure regarding power, thermal management and associated systems.
- Working knowledge of facility equipment including, but not limited to, pumps, compressors, CRACs, UPS, generators, switch gear, BMS, life-safety systems, security systems and more.
- Work with senior colleagues, team members, vendors and other stakeholders to test and install data center infrastructure equipment and services.
- Work closely with senior staff to ensure that operational services functionality meets or exceeds customer expectations for performance, reliability, escalation, and communication, as per SLA.
- Work closely with vendors to resolve service-affecting incidents and/or outages.
- Troubleshoot infrastructure and equipment problems, placing service calls when problems remain unresolved.
- Provide data center white space support to managed services, including, but not limited to: routers and switches
- other customer or self-owned digital infrastructure
- Perform trouble isolation and resolution as needed.
- Perform maintenance as needed/directed.
- Perform day-to-day operations, functional maintenance on infrastructure equipment to ensure the reliability and resilience of the data center environment, as per checklists and procedures.
- Perform consolidated event management for all monitored equipment at the data center site.
- Provide monitoring and overall support, ensuring successful operation of all site facility and other mission-critical equipment infrastructure (Generators, UPS, Thermal Management, Electrical infrastructure, etc.)
- Experience from stacking and racking of servers to battery/power and structured cabling.
- Generate end user performance reports as needed.
- Troubleshoots and resolves client-side problems, when so required.
- Produce reports with metrics on service requests, problem management, backup and statistics, number of events for internal and external stakeholders.
- Monitor capacity utilization.
- Manages/Monitors physical access to data centers.
- Successfully execute Emergency Operating Procedures (EOPs), when so required at site.
- Trains new staff on all processes and procedures that relate to all of the above.

**Requirements**:

- Good analytical and problem-solving skills. Must be able to logically analyze, isolate and resolve site and customer-facing service issues. Proficient in monitoring and troubleshooting.
- Good English communication skills, both verbal and written.
- As a condition of employment, the employee must successfully complete a background investigation
- If your professional growth and compensation trajectory are restricted in any way, consider -_
- _Stepping into a role with a nationally recognized leader in the Mission Critical market_
- _Working with an employer who maintains a corporate philosophy to hire only our nation's best_
- _Who invests in and are unilaterally committed to continuing the enrichment of their employees_
- If you have what it takes to work in a dynamic, fast-paced environment we welcome the opportunity to provide more detail and explore your current situation and interests._
- Military experience preferred._

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