Hotel Receptionist

Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Work setting**:

- Hospitality industry
- Hotel, motel, resort
**Tasks**:

- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Perform light housekeeping and cleaning duties
- Provide customer service
**Computer and technology knowledge**:

- Word processing software
- Central reservation system (CRS)
- Internet
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Work under pressure
**Personal suitability**:

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Judgement
- Organized
- Reliability
- Team player
- Work Term: Permanent
- Work Language: English or French
- Hours: 35 hours per week