Detention Specialist

Accept the Challenge

Are you looking for an exciting career with a company that encourages entrepreneurial spirit, creative thinking and believes in recognizing and rewarding its employees and giving its employees opportunities to grow?

We are currently looking for a **Detention Specialist **to join our Cambridge Operations Department.

DUTIES INCLUDE:

- Monitor Detention Monitoring System (DMS) for possible or actual detention occurrence in real time
- Communicate with Driver Coordinator and or Customer Service to assess potential or actual detention and to identify possible solutions
- Coordinate with Customer Service, Driver Coordinators and Customers during detention events to minimize and to ensure requirements for detention billing are captured
- Update DMS and SI systems
- Capture and communicate gaps and opportunities within the scope of detention
- Attend training sessions/programs as required to enhance personal and professional skill sets

QUALIFICATIONS:

- Intermediate knowledge of Microsoft Office suite
- Strong customer service skills
- Strong attention to detail
- Strong problem solving skills
- Strong ability to manage multiple concurrent activities
- Strong communication skills (listening, oral and written)
- Effective ability to document and communicate opportunities for process improvement
- Effective computer and keyboard skills
- Effective interpersonal skills
- Effective conflict resolution skills
- A positive attitude

Hours: Monday to Friday, regular business hours

No phone calls, please.

We thank all applicants; however, only those selected for an interview will be contacted.

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