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College Service Representative

4 months ago

Kitchener, Canada Conestoga College Full time

**Requisition Details**:

- **Job Title**:College Service Representative (2 Vacancies)**:

- **Requisition #**:24-0050**:

- **Campus**: Doon
- **Department**: Client Services & Student Fees
- **Payband**: E
- **Starting Rate**: $27.89
- **Payband Range**: $27.89 - $32.31
- **Hours/Week**: 24
- **Posting Date**: Tuesday, March 19, 2024
- **Closing Date**: Friday, March 29, 2024 at 11:59 PM EST
- **Vacancy Type**: Support Staff - Part-time Regular

Support Staff Regular Part-time New Position

(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)

The College Service Representative maintains a working knowledge of all campus resources and services to effectively refer to these services quickly and in real time. They are also responsible for updating the College wide directory, providing up to date contact information, in collaboration with Human Resources, maintaining the highest confidentiality regarding college staffing and departmental changes. They serve the College community adhering to all relevant College and Ministry procedures, including Freedom of Information and Protection of Privacy Act (FIPPA).

**Responsibilities**:

- Assist clients and students in locating information on the college website and navigating the student portal such as: Ancillary services information, IT Information, and residence/housing information
- Provide general information on various different college services and provide website and portal wayfinding to students/clients
- Assist clients in navigating the international education services, guidelines, and admission cycles
- Refer clients to the correct services through guided discussion and assessment
- Support IT in resetting passwords for access to the student portal
- Support and maintain the College wide directory, ensuring its accuracy by updating the public facing version through the administrative portal - this includes liaising with department heads, IT Solutions, Design and Delivery, as well Human Resources
- Performs other duties as assigned

**Qualifications**:

- Two-year Diploma in Communications, Marketing, Business, Office Administration or a related field is required
- Ability to work well in a team environment, as well as independently
- Intercultural communications Skills
- Superior interpersonal and team skills and the ability to communicate professionally, tactfully, and diplomatically
- Strong ability to build rapport with international students
- Good organizational and time management skills
- Demonstrated ability to work under pressure and in demanding situations
- Ability to multitask
- Excellent conflict management and problem solving skills

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