Store Manager

4 weeks ago


Edmonton, Canada Pet Planet Currents of Windermere Full time

Pet Planet is seeking a passionate, mature Team Captain to join our team

Pet Planet is an industry leader in pet health and nutrition. We take pride in our commitment to representing only the highest quality products in our stores and in offering our customers a unique and stress free shopping experience with an emphasis on customer service.

**Requirements**:

- Excellent time management and prioritizing skills
- A professional and positive work attitude is essential
- Strong leadership and communications skills

**Assets**:

- Experience with ordering
- Experience in pet retail
- Previous management/ supervisor experience needed
- Familiarity and experience with Microsoft Office

**Key Responsibilities Include**:
Leadership:

- Provide mentorship and coaching to team members to encourage continuous growth in product knowledge and sales targets
- Take charge on in store marketing events and be able to organize and support your team for successful execution
- Hold team accountable to their daily tasks as well as upkeeping their training within its respective time frames

Operations:

- Participation in promotional/advertising campaigns as directed by Pet Planet
- Ensure that when products are being delivered, they are checked thoroughly for accuracy on the packing slip/invoice
- Placing multiple orders a week, puling sales to create projections for store inventory needs while staying in budget
- Completing purchasing reports documenting all orders, invoice information, stock levels, and available budget

Customer Service:

- **Absolute customer service** - friendly, outgoing, knowledgeable, great with people, and a desire to get to know customers and meet their needs
- Acknowledge every customer that walks through our door
- Sales and service on the floor; building customer relationships using knowledge of products and services that are concerned with the well-being of our customer’s pets
- Handle returns when appropriate. Follow up with the customer on any outstanding issues
- Handle customer requests for information or product; follow-up with that customer until the transaction is complete

Communication:

- Report directly to District Manager about going ons, and team performance
- Clearly communicate expectations, goals, and initiatives with team members

At Pet Planet we are serious about pet health and customer service, but we also strive to maintain a fun and low stress work environment. If you love pets, are passionate, and have an interest in pet wellness, we would like to hear from you

We offer:

- Benefits
- Great working team atmosphere
- Incentives such as staff discounts and feeder programs
- Opportunity to develop pet nutrition knowledge and team skills
- Retail training
- Competitive wage

**Salary**: From $15.00 per hour

**Benefits**:

- Casual dress
- Discounted or free food
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person


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