Manager, Child and Youth Outpatient Services

3 weeks ago

Barrie, Canada Royal Victoria Regional Health Centre Full time

**Job Description**:
This Manager oversees the delivery of a variety of child and family services both within RVH and across the County of Simcoe. The Manager prepares budgets and manages resources; Ministry reporting is a regular element of the role. The Manager ensures equitable service delivery, access to services and works in partnership to plan service delivery across the region.

This Manager also contributes to Program planning and operations, as well as participating in hospital-wide initiatives, Ministry Program Planning and planning with community partners.

**Education**:

- Applicable regulated health professional College of Ontario or Current Certificate of Competence from the College of Nurses of Ontario or Current registration.
- Baccalaureate preparation in a health-related field essential.
- Master's preparation in a health-related field preferred.

**Experience**:

- 3 - 5 years current progressive experience in an ambulatory care setting preferred
- Previous leadership experience essential

Competencies:

- Excellent verbal and written communication skills.
- Strong interpersonal skills.
- Collaborates and communicates with various members of the interprofessional health care team to ensure quality patient care both in the hospital and the community.
- Project Management skills
- Leadership ability
- Planning skills
- Problem Solving ability
- Change management _expertise._
- Commitment to growth and development of self and others.
- Demonstrated professionalism.
- Demonstrated commitment to improving patient flow throughout the facility.
- Financial management expertise
- Statistical analysis skills

Other:

- Working knowledge and understanding of Patient Information systems (i.e. Meditech).
- Working knowledge and understanding of Financial Management systems.
- Working knowledge and understanding of Workload Measurement Systems
- Financial Management - Education and training.

**Responsibilities**:
Patient Care Management:

- Accountable to the standards of RHPA.
- Ensures patient safety across a variety of settings. Ensures a safe environment. Investigates incidents related to patient safety. Promotes a culture of safety where near misses are examined as an opportunity for improvement. Models both a responsible attitude and behaviour to promote patient safety. Identifies patient care risks and creates a risk management plan.
- Monitors the quality of patient care through direct contact and observation, review of documentation and evaluation of the outcomes of care. Takes corrective action if necessary and works to ensure positive outcomes.
- Works with Professional Practice to ensure that the care given in the clinical setting is consistent with the vision, mission and values of the Royal Victoria Regional Health Centre and meets the standards of the College of Nurses of Ontario or other allied health professional Colleges. Supports interprofessional collaboration and teamwork.
- Recognizes opportunities for improvement and ensures problems are addressed. Organizes a robust unit-based Quality/Practice Council to involve staff in continuous quality improvement.
- Develops policies and procedures for the department. Ensures standards of nursing care for the nursing unit.
- Selects and supports a patient care delivery system in conjunction with Professional Practice i.e. team nursing, primary nursing, or total patient care as followed on designated units.
- Develops, monitors, and evaluates activity indicators which reflect patient and staffing needs.
- Is the link with physicians and other patient care services throughout the health centre.
- Promotes and encourages communication between patient, family, and interprofessional health care team. Ensures patient teaching, including health promotion and illness prevention aspects.

Human Resource Management:

- Establishes a safe workplace for staff, ensuring staff have the necessary training and required equipment to do their jobs.
- Provides leadership for the patient care team. Demonstrates role modelling of desired attributes and uses effective coaching with staff.
- Ensures open respectful communication. Responsible for the ongoing development of the patient care team to build a strong, effective, cohesive team in collaboration with Professional Practice.
- Collaborates with Professional Practice and Human Resources to plan, coordinate and assess unit orientation.
- Reviews role expectations with unit staff and monitors performance related to these expectations.
- Assists the staff in setting individual objectives and goals, based upon individualized learning needs. Participates in ongoing evaluation of their progress. These goals will be consistent with unit and departmental goals.
- Collaborates in planning, coordinating and evaluating educational programs.
- Provides staff with appropriate opportunities for developing leadership, problem solving and decision-making skills.
- Supports a learning environment.
- Strives to improve the

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