Account Manager

3 months ago

Camrose, Canada TD Bank Full time

**Work Location**:
Canada

**Hours**:
37.5

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
**CUSTOMER**
- **Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience**:

- **Responsible to lead all aspects of account management, credit and operational risk for an assigned portfolio**:

- **Actively use sales platforms to build an understanding of our customers/target needs, industries and markets**:

- **Constantly build knowledge of the market, customers and broader economic factors**:

- **Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities**:

- **Develop and maintain centre of influence strategies and relationships**:

- **Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs**:

- **Enhance TDBG brand by participating in networking events**

**SHAREHOLDER**
- **Develop / implement sales strategies to proactively attract, acquire and retain customers / business development opportunities and referrals, to increase profitability and enable business growth, in line with risk profile of the customer**:

- **Build new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM)**:

- **Promote and offer full suite of products, sales, services and banking capabilities**:

- **Meet or exceed business targets**:

- **Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile.**:

- **Oversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits.**:

- **Renew credits in a timely manner, meeting targets for expired credits.**:

- **Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank**:

- **Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals**:

- **Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary**:

- **Ensure compliance with regulatory and operational risk requirements**:

- **Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct**

**EMPLOYEE / TEAM**
- **Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues**:

- **Provide industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit**:

- **Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques**:

- **Participate in personal performance management and development activities, including cross training within own team**:

- **Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities**:

- **Provide mentorship by sharing knowledge and experiences and leveraging best practices**:

- **Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships**:

- **Contribute to a fair, positive and equitable environment that supports a diverse workforce**:

- **Act as a brand ambassador for your business area/function and the bank, both internally and/or externally**

**BREADTH & DEPTH**
- **Experienced working Professional accountable for origination of new business and relationship management of existing customers for the Commercial Business segment**:

- **Manages a portfolio in line with the business sales model characterized by moderate cash management, deposit and credit complexity requirements**:

- **Interpret and analyze customer financial statements with credit acumen**:

- **Identifies referral opportunities across business lines and segments**:

- **Possesses solid knowledge of products, sales, services, credit management practices and processes, methods and operating standards to drive business performance**:

- **Solves problems of moderate complexity and recommends new product and service solutions**:

- **Work performed under moderate guidance and supervision from management**:

- **Builds stakeholder alignment in providing solutions; conveys deep product or segment context in providing advice to customers and stakeholders**:

- **Generally, reports to the Senior Manager Commercial Services**

**EXPERIENCE & EDUCATION**
- **Undergraduate/Graduate degree and/or**:

- **5+ years of relevant experience and/or Associate Program**

**Who We Are**:
**TD is one of the world's leadin

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