Automotive Service Advisor
2 weeks ago
Job Summary:
We are seeking a Service Advisor to join our team at Eastern Autowerks. The Service Advisor will be the liaison between customers and the service department, ensuring excellent customer service and efficient vehicle maintenance.
**Responsibilities**:
- Greet customers and assist them with scheduling service appointments
- Listen to customers' concerns and accurately document issues with their vehicles
- Provide recommendations on necessary repairs and maintenance services based on customer inquiries and vehicle inspections
- Communicate service updates to customers in a clear and timely manner
- Coordinate with the service technicians to ensure timely completion of repairs
- Process payments for services rendered, handle cash transactions, and maintain accurate records
- Upsell additional services or products that may benefit the customer's vehicle
**Experience**:
- Prior experience in customer service within an automotive repair setting is preferred
- Mechanical knowledge or experience as a mechanic is a plus
- Sales experience is beneficial
- Proficiency in cash handling procedures
- Strong communication skills and ability to build rapport with customers
- Ability to multitask in a fast-paced environment while maintaining attention to detail
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- Monday to Friday
**Experience**:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2024-06-06
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