Customer Engagement Specialist

1 month ago

Winnipeg, Canada Manitoba Hydro Full time

**CUSTOMER ENGAGEMENT SPECIALIST**

**Winnipeg, MB**

**_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers_**

**_ Great Benefits_**
- Competitive salary and benefits package.
- Defined-benefit pension plan.
- Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life

and community.

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment and customer service.

We are seeking individuals who are motivated by creating positive customer service experiences, who are personable and
empathetic, enjoy working in a dynamic and fast-paced work environment and who have a passion for helping people in an
environment built on teamwork, diversity and integrity.

In this role, you will be responsible for delivering a customer-centric experience while supporting Manitoba Hydro's Strategy 2040
aspirations, acting as an advisor/consultant for customers in a consistently evolving energy landscape. You will be responsible for
interacting with customers through the mediums of digital, voice, and other channels in matters related to billing, moves, loans &
financing programs, natural gas and electric service, emergency response, delinquent accounts, and processing customer
payments. You will also interact with customers in an accurate, timely & friendly manner, actively listening for issues & providing
suitable solutions. You will strive to achieve all designated service levels & KPIs contributing to the success of service levels,
enterprise goals, and ultimately - customer satisfaction.

**_ Responsibilities:_**
- Respond to gas service, emergency, and electric power outage calls by following company procedures to ensure customer

safety and prevent property damage.
- Provide exceptional customer service in accordance with matters of billing, credit, gas services, providing detailed account

information on:

- Individual transactions, charges, credits, and balances on a variety of billing types.
- Historical patterns and changes.
- Energy used by various electrical & gas appliances and equipment.
- Seasonal and weather estimating factors.
- Meter reading types and procedures.
- Educating customers on our products and services such as:

- Equal Payment Plan, Pre-Authorized Payment Plan and MyBill.
- Energy accounts and Loans & Financing programs.
- Explain various billing transactions, including:

- Late payment charges, service charges, dispute tests, flat rates, rentals and contracts.
- Specialists will work fluidly across queues and channels as directed, or as required by volumes, completing other duties as

assigned and designated.
- May assist with training staff.
- May be required to work during outages or emergency scenarios occurring outside the normal hours of the Engagement

Centre.

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO56675390-01

**_ Qualifications:_**
- Grade 12 education or equivalent, proficiency in basic mathematics and keyboarding skills.
- Minimum of two years' experience directly related to customer service clerical activities.
- Experience in a fast-paced Customer Service environment which may include clerical duties such as: answering phone calls,

Legal, Financial, Healthcare, Tourism or retail/restaurant managerial experience.
- Proven ability to operate a computer and use the basic features of Word and Excel.
- Credit & Recovery services experience is seen as an asset.

**NOTE**: Manitoba Hydro's Customer Engagement Centre has shifts ranging between 7:00 am - 6:10 pm, Monday through Friday. All

abilities match the requirements of the job.
- Cover letter
- Current resume

**standardized computer-based test.**

**_ Salary Range_**

Starting salary will be commensurate with qualifications and experience. The range for the classification is $24.04-$31.48 Hourly,
$46,063.68-$60,320.78 Annually.

**2023.**

**_ This document is available in accessible formats upon request. Please let us know if you require any accommodations_**
**_during the recruitment process._

  • Customer Engagement Specialist

    3 hours ago

    Winnipeg, Canada Manitoba Hydro Full time

    **CUSTOMER ENGAGEMENT SPECIALIST** **WINNIPEG** **_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!_** **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family...

  • Communications and Engagement Specialist

    4 weeks ago

    Winnipeg, Canada Shared Health Full time

    **Requisition ID**: 330598 **Position Number**: 20051248 **Posting End Date**: February 17, 2023 **City**: Winnipeg **Site**: Shared Health **Work Location**: Winnipeg Shared Health **Department / Unit**: Shared Health Communications **Job Stream**: Non-Clinical **Union**: SH Exempt-OT **Anticipated Start Date**: 01/31/2023 **FTE**:...

  • Engagement Officer

    4 weeks ago

    Winnipeg, Canada Manitoba Hydro Full time

    **ENGAGEMENT OFFICER** **WINNIPEG, MB** Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life - and...

  • Bilingual Customer Relations Specialist-Hybrid

    1 day ago

    Winnipeg, Canada Randstad Canada Full time

    Calling all Bilingual Customer Relations Specialists in Winnipeg!We are seeking a dedicated individuals to join our exceptional team as a full-time Bilingual Customer Relations Specialist. This is a Hybrid /Remote position and the salary is $44,535 annually. The schedule is from Monday to Friday from 08:00 AM to 08:00 PM. In this role, you'll be...

  • Customs Import Specialist

    1 month ago

    Winnipeg, Canada GHY International Full time

    GHY International has an exciting opportunity for the role of **Customs Import Specialist **working out of our Head Office in Winnipeg, MB. This position is responsible for processing shipment releases for our clients in a timely and efficient manner. **Join GHY and benefit from**: - **Work Life Balance** - We mean it: banked time program, paid volunteer...

  • Customs Import Specialist

    4 weeks ago

    Winnipeg, Canada GHY Full time

    GHY International has an exciting opportunity for the role of **Customs Import Specialist **working out of our Head Office in Winnipeg, MB. This position is responsible for processing shipment releases for our clients in a timely and efficient manner. **Join GHY and benefit from**: - **Work Life Balance** - We mean it: banked time program, paid volunteer...

  • Bilingual Customer Relations Specialist-Hybrid

    2 days ago

    Winnipeg, Manitoba, Canada Randstad Canada Full time

    Calling all Bilingual Customer Relations Specialists in WinnipegWe are seeking a dedicated individuals to join our exceptional team as a full-time Bilingual Customer Relations Specialist. This is a Hybrid /Remote position and the salary is $44,535 annually. The schedule is from Monday to Friday from 08:00 AM to 08:00 PM. In this role, you'll be instrumental...

  • Bilingual Customer Relations Specialist-Hybrid

    2 weeks ago

    Winnipeg, Canada Randstad Canada Full time

    We are seeking a dedicated individual to join our exceptional team as a full-time Bilingual Customer Relations Specialist. This is a Hybrid position and the salary is $44,353 annually. The schedule is from Monday to Friday from 08:00 AM to 08:00 PM. In this role, you'll be instrumental in providing respectful, accurate, and timely responses to incoming...

  • Bilingual Customer Relations Specialist-Hybrid

    2 weeks ago

    Winnipeg, Canada Randstad Canada Full time

    We are seeking a dedicated individual to join our exceptional team as a full-time Bilingual Customer Relations Specialist. This is a Hybrid position and the salary is $44,353 annually. The schedule is from Monday to Friday from 08:00 AM to 08:00 PM. In this role, you'll be instrumental in providing respectful, accurate, and timely responses to incoming...

  • Bilingual Customer Relations Specialist-Hybrid

    2 weeks ago

    Winnipeg, Manitoba, Canada Randstad Canada Full time

    We are seeking a dedicated individual to join our exceptional team as a full-time Bilingual Customer Relations Specialist. This is a Hybrid position and the salary is $44,353 annually. The schedule is from Monday to Friday from 08:00 AM to 08:00 PM. In this role, you'll be instrumental in providing respectful, accurate, and timely responses to incoming...

  • Bilingual Customer Relations Specialist-Hybrid

    2 weeks ago

    Winnipeg, Canada Randstad Canada Full time

    We are seeking a dedicated individual to join our exceptional team as a full-time Bilingual Customer Relations Specialist. This is a Hybrid position and the salary is $44,353 annually. The schedule is from Monday to Friday from 08:00 AM to 08:00 PM. In this role, you'll be instrumental in providing respectful, accurate, and timely responses to incoming...

  • Customer Service Specialist

    1 week ago

    Winnipeg, Canada Winnipeg Full time

    **Customer Service Specialist** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: Winnipeg Supply Heating, Air Conditioning and Plumbing **Location Address**: Winnipeg, MB **Join the team of experts and realize your true potential!** **Why You Should Join the Service...

  • Bilingual Customer Relations Specialist-Hybrid

    1 week ago

    Winnipeg, MB, Canada Randstad Full time €44,353

    We are seeking a dedicated individual to join our exceptional team as a full-time Bilingual Customer Relations Specialist. This is a Hybrid position and the salary is $44,353 annually. The schedule is from Monday to Friday from 08:00 AM to 08:00 PM. In this role, you'll be instrumental in providing respectful, accurate, and timely responses to incoming...

  • Customer Service Specialist

    1 week ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    Customer Service Specialist **Description: - Temporary Full Time- We are looking for a **Customer Service Specialist**. Reporting to the Associate Manager, Administration, you will be responsible for the administration of Group Retirement Plans including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered products. You’ll provide...

  • Product Specialist

    1 month ago

    Winnipeg, Canada Focus Hyundai Full time

    We are looking for a Product Specialist to join our strong and committed team, that has many years of experience exceeding our customer’s expectations. Our Product Specialists** **are essential to the cultural fabric of our business, they are customer-oriented and driven individuals who are passionate about meeting customer needs. In this role, you will...

  • Customer Service Specialist

    1 week ago

    Winnipeg, MB, Canada American Income Life: AO Full time

    At Global Life AO,we pride ourselves on delivering exceptional service and building strong relationships with our clients. As a Client Service Specialist, you will play a pivotal role in ensuring our clients receive the support and assistance they need regarding their insurance policies. Company Overview: Join a dynamic and growing insurance agency...

  • Remote Customer Support Specialist

    1 week ago

    Winnipeg, MB, Canada American Income Life: AO Full time

    Company Overview: Join our dynamic and growing team as a Remote Customer Support Specialist. Global Life-AO is a leading insurance agency committed to providing exceptional coverage and service to our clients. Our team values integrity, professionalism, and a client-centric approach in everything we do. Position Summary: As a Remote Customer Support...

  • Customer Account Specialist

    4 weeks ago

    Winnipeg, Canada Shaw Communications Full time

    A little about us What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our...

  • Customer Account Specialist

    7 days ago

    Winnipeg, Canada Shaw Communications Full time

    A little about us What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our...

  • Bilingual Customer Relations Specialist

    1 week ago

    Winnipeg, Canada Randstad Canada Full time

    We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with...