Rma Technician

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

As part of the Returned Materials (RMA) team, you will evaluate, initiate the repair, and record results of customer return cases. The information discovered by this position plays a crucial role in enacting improvements at all levels of the organization. You are working directly with the varied Ross stakeholders, with the mindset that accurate data provides appropriate and targeted feedback which allows for optimum results.

**Who you report to**: Manager, RMA
What we offer
Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, development support and a ton of fun social activities and events Best of all, you will be part of the Ross Video family, and we’ve got a pretty energizing environment here.

**Some of the things you will work on**:

- Process RMAs using established processes and procedures while faithfully trying to reproduce the customer complaint.
- Identify issues to the root cause
- Interact with Tech Support techs for additional customer feedback
- Interact with R&D and Test Development regarding current PV regiment and test plans.
- Provide specific instructions using sanctioned tools for rework and upgrades.
- Due diligence in ensuring product identification at all levels are accurate and representative.
- Upon customer request, provide RMA feedback through an approved reporting mechanism.
- Follow all Company policies and procedures
- Assist RMA Coordinators in identifying incoming product

**Who you are**:

- University degree or College diploma which complements the knowledge set required or equivalent experience.
- Passionate about technology and energized by the challenge of learning new things.
- Approachable and excellent communication skills (oral and written).
- High initiative and well developed analytical and troubleshooting skills
- Must be able to work with a team as well as independently.
- Excellent interpersonal and observational skills
- Ability to work in a fast-paced and dynamic environment
- Self-starter, quick learner and are able to work with minimum supervision while meeting the department’s objectives.

**Bonus points if you have the following**:

- A valid driving license and access to a vehicle for occasional travel to Ottawa
- comprehension of Ross Video’s portfolio.

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Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.