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Service Advisor

4 months ago

Pickering, Canada Pickering Toyota Full time

Responsibilities:

- Greet customers and provide excellent customer service throughout their visit
- Listen to customer concerns and accurately document them
- Perform vehicle inspections and communicate findings to customers
- Provide recommendations for necessary repairs and maintenance
- Upsell additional services and products to customers
- Generate repair orders and ensure accurate billing
- Coordinate with technicians to ensure timely completion of repairs
- Maintain a clean and organized work area

**Skills**:

- Strong customer service skills with the ability to build rapport with customers
- Excellent communication skills, both verbal and written
- Proficient in cash handling and processing transactions
- Mechanical knowledge and understanding of automotive repair processes
- Experience working in a dealership or automotive service center is preferred
- Ability to work well under pressure in a fast-paced environment
- Sales skills to effectively upsell services and products

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by their supervisor.

Pay: $65,000.00-$95,000.00 per year

**Benefits**:

- Dental care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person