IT Support Specialist

3 weeks ago

Stony Plain, Canada XCMG Canada Full time

**Job Title: IT Support Specialist - Join Our Team**

**Job Summary**:
Are you a tech enthusiast with a passion for solving problems and helping others? As the IT Support Specialist at XCMG, you'll be the go-to guru for all things tech This role is your chance to shine as the expert in maintaining data integrity, boosting data literacy, and resolving system hiccups. You’ll be leading the charge in providing top-notch IT support, ensuring our systems run smoothly, and making a big impact on our team's productivity.

If you're someone who enjoys diving into the details of IT, staying ahead of the latest trends, and being the friendly face for technical support, we want you on our team

**What You’ll Do**:

- **Be the IT Point Person**: Provide top-tier support for all things SAP, CRM, and WMS software. You’ll be the expert other departments turn to
- **Manage Access**: Grant and manage user access to key systems, ensuring everyone has just what they need to succeed.
- **Create Custom Reports**: Use your analytical skills to create tailored reports that keep our team informed and efficient.
- **Train and Troubleshoot**: Conduct workshops, create training materials, and support users with any system or software hiccups.
- **Champion Improvement**: Advocate for continuous improvement in our platforms and processes, ensuring we’re always moving forward.
- **Keep Us Connected**: Install and configure hardware, software, networks, printers, and scanners. You’ll be the mastermind behind keeping everything running smoothly.
- **Support on the Go**: Provide in-person and remote technical support across the company, creating easy-to-follow guides for our users.
- **Test New Tech**: Stay on the cutting edge by evaluating new technology to ensure it’s a perfect fit for our systems.
- **Secure Our Systems**: Keep our computers safe with regular updates, security protocols, and virus protection.

**Other Responsibilities**:

- Track and document every step of the problem-solving process, ensuring a smooth path to resolution.
- Perform safety checks on all IT equipment to keep our workplace hazard-free.
- Collaborate with the procurement team to find the best tech tools and resources.
- Manage data storage systems and backups like a pro.
- Be a key player in IT projects, from system upgrades to implementing new tech.

**What You Bring to the Table**:

- **Education & Certifications**: A bachelor's degree in IT, Computer Science, or a related field. Certifications like CompTIA A+, Microsoft Certified IT Professional, or Cisco Certified Network Associate (CCNA) are a huge plus.
- **Tech Know-How**: You’ve got a strong grasp of computer systems, mobile devices, and tech products, and you know how to keep them running smoothly.
- **Problem-Solving Pro**: Troubleshooting is your middle name You can tackle issues with ease, and you’re up-to-date on internet security and data privacy best practices.
- **Communication Wizard**: You know how to explain tech to non-tech folks with clarity and patience.
- **Customer Focused**: You understand the importance of keeping our team happy and productive.
- **Detail-Oriented**: You’ve got a knack for the little things that make a big difference.
- **Always Learning**: You stay curious and love picking up new skills and tools.

**What Makes You Stand Out**:

- Leadership skills and the ability to guide others in using new systems.
- A proactive mindset with the ability to manage your own time effectively.
- A passion for continuous improvement and making tech work better for everyone.

**Why Join Us?**
- Be the tech hero of a dynamic, fast-paced team.
- Work with cutting-edge technology and help shape the future of XCMG.
- Grow your skills in an environment that values innovation and collaboration
- Perks of the Job:

- Be part of a dynamic, growing team in a rewarding role.
- Gain valuable experience in the heavy equipment industry.
- Enjoy a collaborative work environment where your contributions make a direct impact.
- 100% company-paid extended health care.
- Life insurance.
- On-site parking.
- Vision care.
- 15 vacation days and 6 paid personal days.
- 11 paid Holidays

This is a great chance to bring your organizational skills, technical knowledge, and enthusiasm to a company that values your dedication. If you’re ready to take on a new challenge and grow your career, we want to hear from you

**Job Types**: Full-time, Permanent

Pay: $75,000.00-$80,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- CRM software: 5 years (required)
- SAP: 5 years (required)
- Organizational skills: 5 years (required)
- Analysis skills: 5 years (required)

Licence/Certification:

- SAP Certified Associate (preferred)

Work Location: In per

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