Team Lead, Application Support

3 weeks ago

Winnipeg, Canada Manitoba Blue Cross Full time

Manitoba Blue Cross was born out of a desire to protect our fellow Manitobans during life’s most unexpected and sometimes challenging moments. This remains our driving force today, and fuels our ongoing commitment to providing superior health and wellness benefits that are delivered with compassion and excellence in service.

As an independent and not for profit organization for over 40 years, we provide health, dental, employee assistance, disability, travel and life coverage to over half a million Manitobans.

At Manitoba Blue Cross, our people are the key to our success Consider becoming part of our team of professionals committed to providing exceptional customer service.

Join us as we serve our neighbours to support and strengthen our community.

JOB TITLE Team Lead, Application Support

REPORTS TO Manager, Solution Services

DUTIES AND RESPONSIBILITIES
- Coaches the support development team on development of best practices and departmental standards.
- Works closely with other technology service areas (Application Development, Data, Architecture & Shared Services) to deliver solutions.
- Acts as escalation point for support development team issues.
- Ensures the establishment of a productive work environment for the support development team, including equipment, tools, and work/communication processes.
- Leads daily support development stand up; directs and leads the support development team
- Identifies and mitigates release risks.
- Coordinates testing with stakeholders (e.g. business stakeholders, product owners, project managers, team leads and end users) to ensure quality releases.
- Attends CAB meetings to discuss the release scope, roadblocks and schedules
- Manage relationships and coordinate work between different business and technical teams.
- Produces implementation plans and sustainment run books
- Leads and co-ordinates release activities.
- Communicates release details and schedules to the relevant stakeholders as required.
- Makes improvements to the release process.
- Oversees ongoing health and performance monitoring for all MBC Core Application, escalating and operationalizing any degradations accordingly.
- Improves performance of existing software by diagnosing and resolving critical issues.
- Oversees maintenance backlog and support ticket queues to ensure accurate and timely resolution according to agreed SLAs.
- Provides queue reporting as required.
- Works on resolving Service Management requests according to priority & scheduling.
- Works with deployment team to understand impacts of branches and code merges.
- Oversees the releases to MBC Core Applications to UAT, Staging and Production environments using release management tools.
- Collaborates with stakeholders (e.g. business stakeholders, product owners, project managers, team leads and end users) to collect and understand functional and non-functional requirements.
- Defines scope of work and development estimates.
- Develops and maintains high-quality code that satisfies customer needs and strives for simplicity, clarity, and testability.
- Complies with specifications, standards, architectural guidance and best practices.
- Participates in code reviews or uses collaborative programming techniques to promote high quality business outcomes.
- Creates and maintains unit and integration tests and conducts functional and performance testing where appropriate.
- Performs other special assignments and related duties as assigned.

SKILLS AND QUALIFICATIONS
- Dedicated to the principles of exceptional service; committed to responding to, anticipating and addressing customer needs, for both internal and external customers.
- Bachelor’s degree or diploma in computer-related technologies or equivalent applied experience and a minimum of 7 years related experience.
- Oracle Certificate for Professional Java SE and ITIL certification preferred.
- High proficiency in Java and other coding languages (e.g. Javascript/Typescript, SQL).
- High proficiency in one or more frameworks and platforms (e.g. Spring MVC, Angular, Docker).
- Significant experience with AWS services including Elastic Load Balance, Elastic Container Service/ Fargate, Elastic Container Registry, CloudWatch, Pipelines/Codebuild, Image Deployment, S3.
- Significant experience with front end development languages and tools including HTML CSS and Webflow.
- Excellent interpersonal skills with a demonstrated ability to deal with all levels within the organization.
- Self-directed, and results oriented with exceptional organizational skills and a proven record of managing and prioritizing multiple tasks within varied and dynamic timelines on an ongoing basis.
- Strong team player, enjoys collaboration and shares knowledge openly.
- Takes personal responsibility for assigned work as well as team goals to achieve success.
- Strong problem solving and analytical skills with an attention to detail.
- Effective communicator with strong verbal and written skills.
- Exercis

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