Clinical Operations Manager, Inpatient Rehab

2 weeks ago

Toronto, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

Join us in building a world of possibility Holland Bloorview Kids Rehabilitation Hospital is Canada’s largest pediatric rehabilitation hospital. We are a top 40 Canadian research hospital that is fully affiliated with the University of Toronto, and we serve over 8,500 families annually.

Our vision is to support the most meaningful and healthy futures for all children, youth and families. Providing both inpatient and outpatient programs and services, Holland Bloorview is renowned for its expertise in partnering with clients and families to provide exceptional care and is the only organization to ever achieve 100 per cent in three successive quality surveys by Accreditation Canada.

Holland Bloorview has won numerous awards including Greater Toronto's Top Employers, Canada's Top Employers for Young People and Canada's Most Admired Corporate Cultures. We offer an inspiring, inclusive, innovative, and collaborative work environment with competitive compensation and benefit packages and programs that support ongoing learning and professional growth.

**THE POSITION**

We are seeking an exceptional strengths-based leader who is passionate about children, youth, families and the teams who dedicate themselves to delivering safe and excellent care for the whole family. The program provides inpatient rehabilitation, day program services and complex continuing care. It consists of an interprofessional health team comprised mainly of regulated health professionals. The program is committed to providing compassionate specialized care in partnership with clients and families.

The **Clinical Operations Manager, Inpatient Brain Injury Rehab Team (BIRT)** is responsible for safe, quality, efficient and effective day-to-day clinical operations. Collaboration with families and ensuring a healthy work environment that facilitates high staff engagement; continuous learning, accountability and optimal care delivery are key expectations. Utilizing data, evidence and a stakeholder engagement approach, they ensure that the program employs management and leadership best practices to support optimization of service delivery.

Reporting to the Senior Director, Inpatient Rehabilitation and Complex Continuing Care, they will be a key member of the leadership team collaborating with the Physician Director, Chief Nurse Executive, scientists, clinical researchers, collaborative practice leaders, clients and families to advance clinical services, education and research in alignment with the organization's new strategic plan: Transformative Care, Inclusive World: Holland Bloorview 2030.

**KEY RESPONSIBILITIES**

**Program Management**:

- Leads by engaging and mobilizing people in the clinical operation of program services
- Establishes and ensures that program activities are in alignment with the organizational mission, vision, values and strategic plan
- Develops an annual operating plan for assigned service including goals, objectives, quality and safety indicators
- Accountable for continuous quality, safety, and process improvement of service area and leads and/or contributes to corporate wide initiatives
- Monitors, assesses, and responds in a timely manner to quality, safety, risk and other performance/outcome indicators
- Facilitates integration of clinical, research and educational programs
- Collaborates with community partner/coalitions to advance system change on local, provincial, national or international levels.

**Resource Management**
- Promotes and facilitates a safe and therapeutic environment in accordance with best practices for the provision of care
- With support from and collaboration with others, manages human resources including recruitment, orientation, performance management and evaluation
- Effectively responds to opportunities identified to enhance service delivery and staff satisfaction (e.g. staff engagement surveys, open forums, business meetings, etc.)
- Coaches and develops direct reports with support from and collaboration with others, by leveraging management and leadership best practices and evidence
- Responsible for maintaining a balanced operating budget
- Develops and manages financial and statistical budgets by analyzing complex financial and statistical data, including workload and utilization indicators and preparing monthly and quarterly variance reports for the Senior Director and adjusting operations as appropriate to maintain budget performance
- Responsible for managing the program’s material, financial, and information resources

**Professional Practice**
- Facilitates an interprofessional collaborative approach to care recognizing and maximizing the unique contribution of each team member
- Collaborates with Collaborative Practice Leaders to integrate corporate objectives for “professional practice” into day-to-day operations by supporting and ensuring consistency in standards of practice
- Supports the implementation of best/leading practices, quality documentation and accounta

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