Hotel Clerk Supervisor

2 weeks ago

Quebec City, Canada Sépaq Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 3 years to less than 5 years
**Work setting**:

- Hotel, motel, resort
**Tasks**:

- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Hire and train staff in job duties, safety procedures and company policies
- Troubleshoot and resolve technical problems
- Train, direct and motivate staff
- Staff recruitment and selection
- Provide information on hotel facilities and services
- Investigate and resolve complaints and claims
- Greet people and direct them to contacts or service areas
- Calculate costs, process refunds and attend to other financial transactions
- Greet customers
- Maintain an inventory of vacancies, reservations and room assignments
**Supervision**:

- Staff in various areas of responsibility
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Large workload
- Standing for extended periods
- Tight deadlines
- Work under pressure
- Combination of sitting, standing, walking
**Personal suitability**:

- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Team player
- Creativity
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- Work Term: Permanent
- Work Language: French
- Hours: 35 hours per week

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