City Dispatcher

DISPATCHER- Moncton Terminal

With over 50 years' experience in providing superior quality service, Midland Transport Limited has become a leading name in the transportation industry. We offer our customers a one-stop shipping solution through our various services which include LTL, Truckload, Courier, and Third-Party Logistics.

The Opportunity

In this role, you will be responsible for coordinating the transportation of freight with drivers and customers. You will schedule drivers for pickups and deliveries on specific routes, maintain up-to-date records and review driver logs to check for errors.

The Work Schedule

Monday to Friday (Afternoon shift 14:00 to 22:00) will be required to cover overnight and daytime positions as needed to cover off vacations.

The Best Fit
- You have 2 years experience in dispatch (asset)
- You have excellent customer service skills.
- You have solid interpersonal, communication (verbal and written), organizational, and time management skills.
- You have knowledge of AS400 and dispatch screens (asset)
- You can work with mínimal supervision under pressure and time constraints in a stressful environment.

The Responsibilities
- Day-to-day communication, via phone and handheld, with an assigned fleet of drivers to ensure proper load instructions are passed along and carried out.
- Line up loads and pick-ups to ensure the best time efficiency for drivers.
- Pick-up dropped trailers around the city and set up night deliveries.
- Manage service concerns, as required, to limit exposure and minimize impact to the customer.
- Coordinate maintenance to city tractors, trailers and breakdowns.
- Assist other dispatch staff as required during spikes in workload.
- Assist other dispatch staff as required by preparing and analyzing various reports as required.
- Provide Drivers with the right information and equipment to make the entire customer experience positive from start to finish.
- Manifesting of City and Linehaul loads including dangerous goods.
- Assist with dock operations and Linehaul Drivers at various times.
- Service updating etc.

Additional Information
- Posting Date: Sep 18, 2024