Merchandise Processing Manager
1 month ago
**About Us**:
Talize is a proudly Canadian owned and operated national for-profit retailer offering quality resale apparel and housewares at unbeatable prices. As Canada’s newest and most unique shopping experience we offer new, like-new, and vintage items all under one roof. That means fantastic deals on brand names and designer fashions, and housewares
**Duties and Responsibilities**:
Leadership
- Oversee the general operation of the processing department, make decisions and take reasonable action.
- Responsible for the selection, screening, interviewing, hiring, and onboarding of all merchandise team members.
- Train merchandise team members in the sorting, inspecting, grading and rolling of all merchandise - among other tasks.
- Collaborate as an integral part of the management team by providing support, attending meetings, and sharing information.
Employee Relations
- Provide direction to the merchandise processing team regarding company policies and procedures.
- Recognize and report policy infractions to the General Manager and Human Resources. Conduct and participate in all performance management meetings.
- Responsible for on-going performance assessment conversations against set goals.
- Assist in the implementation of employee recognition programs and events.
Health and Safety
- Confirm that the merchandise department is kept in an organized and clean manner in accordance to company housekeeping standards.
- Take precautionary measures and follow company guidelines against external and internal theft. Take appropriate action when external and internal theft occurs.
- Provide a safe workplace by identifying and properly removing any hazards and reporting hazards to the General Manager and Joint Health and Safety Committee.
- Manage all workplace accidents, complete and submit proper documentation in a timely manner and inform the General Manager and Human Resources.
- Co-Chair of the Joint Health and Safety Committee.
Departmental Responsibilities
- Regularly complete floor walks to determine priorities and delegate tasks to team members in morning meetings and throughout the day.
- Coordinate the efforts of the merchandise processing team to ensure timely flow of merchandise to the sales floor
- maintaining inventory levels.
- Analyze and record daily merchandise processing data; including soft and hard pounds received and processed.
- Communicate goals and target changes to merchandise team throughout the shift.
- Plan, create and execute weekly schedules for the merchandise department.
- Accurate and timely completion of administrative duties.
- Direct the merchandise department in the preparation and execution of sale days.
Other Duties
- Maintain professionalism while communicating with peers, managers, customers and clients.
- Collaborate with store management to ensure operations and production work as a team toward the same goals - this may include sharing some responsibilities between the two departments.
- Knowledge of proper procedure to open and close the store.
- Troubleshoot technical difficulties with POS, pricing computer and other office equipment.
- Perform additional job-related duties as requested by the General Manager.
**Experience**:
- 4+ years of experience working in a retail warehouse environment.
- 3+ years of managerial experience in a high volume fast-paced environment.
- Previous work in a thrift retail environment is considered an asset.
**Core Competencies**:
- Health and Safety Focused
- Commitment to health and safety in the workplace, understanding Provincial Health and Safety guidelines and standards.
- Reliability
- Shows commitment, dependability and accountability in one's work, and follows through on all designated tasks and projects regardless of interruption.
- Team Building
- Work to develop, maintain, and promote positive working relationships within the Merchandise Processing department to promote inclusivity.
- Drive for Results
- Constantly re-assess department and store priorities while communicating and delegating accordingly to achieve the desired goals.
- Communication
- Be clear and articulate when speaking to a group or an individual; assuring that the intended message is fully comprehended.
- Performance Management
- Set clear expectations for job assignment and monitor employee’s performance; when giving feedback provide suggestions and coaching for future development.
Physical Requirements
- Ability to stand and walk for the duration of shift.
- Constant bending, reaching, and using hands for repetitive actions.
- Lifting and carrying items up to 50lbs without assistance throughout shift.
- Pushing and pulling merchandise containers on wheels weighing up to 500lbs.
Work Environment
- Exposure to dust — all of designated shift.
- Exposure to periodic temperature fluctuations and noise levels.
- Work schedule hours may include evenings, weekends and holidays.
- Interaction with customers, clients and the public at large.
Tali
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