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Blush Lane Store Manager

7 months ago

Edmonton, Canada SPUD Full time

Blush Lane** **is looking for a Store Manager** **to join our growing team at the **Whyte Ave location** (8135-102 Street NW, Edmonton).

The Store Manager, reporting to the Head of Retail, is responsible and accountable for the day-to-day operation and management of the assigned store including the implementation and adherence to Blush Lane programs, policies, and procedures. The performance of the duties must ensure a quality service approach to all employees, customers, and suppliers.

At Blush Lane Organic Market, we believe we can have a positive impact, locally and globally, by actively promoting sustainable agriculture, ethical practices and environmentally conscious actions. As part of our community at Blush Lane Organic Market, your energy and expertise will contribute to creating a healthy and caring workplace that improves our world in meaningful ways, both socially and environmentally.

Blush Lane is a subsidiary of **Sustainable Produce Urban Delivery Inc.** (Spud) a leader in end-to-end grocery e-commerce solutions with operations across Western Canada. Our mission is to leverage innovation and technology to create a sustainable and profitable food system for all. We have developed deep expertise across the farm-to-fork value chain, both digitally and physically.

**KEY**

**RESPONSIBILITIES**:
**Strategic Planning and Fiscal Management**:

- Work with the leadership team to develop store goals. Develop strategies and prioritize work with department managers to meet these goals.
- Suggest changes to in-store procedures to increase sales, reduce costs, increase efficiency, and improve customer satisfaction or employee morale.
- Establish and maintain good relations with suppliers, sales representatives, and other retailers.
- Increase knowledge of the industry by reading, attending industry seminars, conferences, and courses.

**Store Operations**:

- Track, analyze, improve store performance. Forecast sales goals and take steps to meet goals and targets set out by Blush Lane Organic Market.
- Conduct weekly department manager meetings. Review sales goals, department performance, and sales opportunities.
- Forecast, schedule, and monitor staffing levels to support customer service expectations, productivity, and labour cost budgets. Schedule duty managers ensuring proper supervisory coverage.
- Ensure compliance with legal requirements and company policies and procedures, including applicable employment standards legislation.

**Customer** **Service**:

- Serve as a role model in providing exceptional customer service.
- Interact with customers, be engaged and visible to customers and staff on the store floor frequently during the day.

**Leadership and Human Resources**:

- Direct and coach a team of department managers and supervisors; this includes responsibility for hiring & terminations, performance management, succession planning, and professional development.
- Create succession plans for leadership positions in the store. This includes creating developmental plans for employees identified as potential leaders and ensuring they are prepared for a promotion.
- Constantly monitor and take action to ensure a healthy, respectful, safe, and pleasant workplace for all employees.
- Provide opportunities for employees to learn to work together as a team.
- Recruit, interview, and hire department managers. Assist department managers with recruitment as required.
- Additional duties as required.

**KNOWLEDGE,** **SKILLS & ABILITIES**:

- Strong working knowledge of the retail grocery industry.
- A team builder and player with a proven record for successfully developing, mentoring, and motivating staff.
- Ability to work in a high-performance environment with an open and consistent approach to working with others.
- Values building relationships and is known for integrity and compassion in dealing with challenging people and issues.
- An active listener and a strong communicator who is confident and articulate, and able to communicate with all types of people at all levels in the organization.
- Strong problem solving and conflict management skills; able to bring alignment and focus throughout the store at all levels of employees.
- Solid working knowledge of budgeting and forecasting. Can analyze, project, and report on inventory and operating costs.

**QUALIFICATIONS**:

- Typically requires completion of a post-secondary program with an emphasis in business, plus 5 to 7 years of progressively responsible managerial experience in retail, preferably in the perishable food industry, or an equivalent combination of education and experience.
- Successful completion of a Public Health Food Handler certification plus Standard First Aid CPR-C & AED certification, or the commitment to complete within 6 months.
- Good knowledge of retail industry, food products and superior standards of quality.
- Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.