Isl 27r

Posting Title- ISL 27R - Manager, IM/IT Service Desk- Position Classification- Information Systems R27- Union- GEU- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA
- Campbell River, BC V9W 6Y7 CA
- Cranbrook, BC V1C 7G5 CA
- Fort Nelson, BC V0C 1R0 CA
- Hope, BC V0X 1L0 CA
- Kamloops, BC V2H 1B7 CA
- Kelowna, BC V1Z 2S9 CA
- Multiple Locations, BC CA (Primary)
- Nanaimo, BC V9T 6L8 CA
- Nelson, BC V1L 6K1 CA
- Prince George, BC V2N4P7 CA
- Smithers, BC V0J 2N0 CA
- Surrey, BC V4P 1M5 CA
- Vancouver, BC V6B 0N8 CA
- Victoria, BC V9B 6X2 CA
- Williams Lake, BC V2G 5M1 CA- Salary Range- $88,636.83 - $101,099.95 annually which includes a 9.9% Temporary Market Adjustment*- Close Date- 2/14/2024- Job Type- Regular Full Time- Temporary End Date- 11/29/2024- Ministry/Organization- BC Public Service -> Attorney General- Ministry Branch / Division- Information Systems Branch- Job Summary**Contribute your valued expertise in strategy, design and service delivery to this fast-paced opportunity**

The Information Systems Branch (ISB) provides effective, efficient, collaborative and quality information management and information technology (IM/IT) advice and services to the justice and public safety sector and government enterprises.

The Manager, IM/IT Service Desk, is responsible for planning ongoing business and technology needs consistent with government and ministry strategic plans, system standards and interfacing requirements as they pertain to the IM/IT hardware, software and telecommunications services. This role leads the effective delivery and continuous improvement of the technology related service desk and service coordination functions and processes.

**Job Requirements**:

- Bachelor’s degree in the computer science field, business or another IT-related discipline plus five (5) years of recent (within the past seven (7) years) *related experience; OR, Diploma in the computer science field, business or another IT-related discipline, and seven (7) years of recent (within the last 10 years) *related experience; OR, an equivalent combination of education and experience may be considered.
- Recent (within the last three (3) years) experience leading teams or supervising staff.
- Related experience includes a combination of:

- Experience managing projects, developing action plans, and leading project teams in technical projects in a large enterprise environment.
- Experience assessing customer requirements, developing and implementing technical and business solutions.
- Experience coordinating resolution of technical and business problems while managing multiple tasks and priorities.
- Experience providing business analysis on high risk projects, including management of financial and human resources.
- Experience with managing, developing and implementing improvements in a team or work unit that provides hands-on technical support of large scale and custom-built technology-dependant systems.
- Experience with translating strategic plans and business transformation initiatives into concrete changes to technology-dependent systems, and implementing changes into an operational environment.
- Experience in leading, mentoring and supervising staff and implementing succession planning strategies.
- Experience with building relationships and maintaining effective communication with customers, suppliers and vendors.

Preference may be given to applicants with:

- Certification in project management and/or business analysis.

**Provisos/willingness statements**:

- This role may require you to provide support after hours and on weekends, as required The individual in this role must be willing to be on extended standby/call-out during critical time periods.**About this Position**:
Please refer to MyHR for more information on Temporary Market Adjustments.
There is currently a temporary opportunity available until November 29, 2024, this temporary opportunity may be extended or become permanent.
An eligibility list may be established to fill future temporary and permanent vacancies.
Employees of the BC Public Service must be located in BC at the time of employment.

**Working for the BC Public Service**:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.

**How to Apply**:
**Cover Letter: NO -** Please do not submit a cover letter as it will not be reviewed.

**Resume: YES - **Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any re