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Supervisor, Food and Beverage

5 months ago

Etobicoke, Canada Woodbine Entertainment Full time

This is an amazing opportunity for experienced Food & Beverage Team leaders to support and guide a team in one of Canada’s most exciting, upcoming entertainment destinations.
**A brand-new, state of the art Five-star Casino & Hotel resort and 5000 seat concert theatre** will soon light up the city and cement our place as an entertainment powerhouse

You will have the opportunity to work in a booming business that is currently experiencing explosive growth. We believe in our people. We have a strong promote-from-within philosophy and are committed to working with you to maximize your potential so you can launch your career to unimaginable heights

What we’re also offering

**Annual Bonus Program**

**Great group benefits plan**

**Pension plan**

**Discounts on Food**

**Discounts to other Ontario attractions**

**Free Parking**

**Opportunities for Advancement**

**Social Responsibility Initiatives**

**The thrill of horse-racing**

**Access to visit our 2000+ Horse athletes**

**What we’re looking for**
- Minimum two (2) years supervisory experience in a fast-paced restaurant, hotel or quick-service environment
- Smart Serve and Food Safety Handling certification required
- Ability to life up to 50Lbs
- Various shift work, including day, evening, nights, weekends, and holidays, as required

**Some of what you’ll do**:
In addition to being a Food & Beverage expert, we will need you to be a natural leader who inspires team members to maximize their full potential and exceed guest expectations. We will need you to coach and guide team members in all aspects of the operation to ensure everything runs flawlessly. Monitoring performance, discussing team member challenges, and removing barriers standing in the way of their success will also be important. You will need to listen and connect with guests to evaluate quality of service and implement solutions to ensure their overall experience is a winning one. You will need to lead by example and live and breathe our values and beliefs so employees can wow our guests, think differently, listen and connect, have fun and exceed our brand service standards.

**Some Key Responsibilities**:

- Deliver high energy / detailed pre-shift meetings and work with Managers on a weekly basis to plan & review the weekly shift meeting topics that have the highest impact on the business.
- Engage Guests throughout the shift to ensure that quality checks are being performed and gain feedback on the food and service experience.
- Executing the daily staffing schedule and organizing the daily staffing work assignments
- Updating the time and attendance record sheet
- Escalate any employee issues such as work performance, attendance management, policy & procedure breaches, grievances, and disciplinary outcomes of all team members to the Manager.
- Provide training, in the moment coaching and assist team members in all aspects of the operation (i.e., meal periods, peak periods) to ensure the operation runs flawlessly.
- Participate and action Supervisory 30.60.90-day plans to help improve the overall service and culinary offerings within the Hospitality business.
- Other related duties as assigned