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Digital Business Partner

1 month ago

Toronto, Canada BMO Financial Group Full time

250 Yonge Street Toronto Ontario,M5B 2L7

Reporting to the Lead, Digital Initiatives & Channel Services, you will be responsible for partnering with Wealth Management and Capital Markets divisions to deliver an enhanced digital employee experience. As an enabler of this digital experience, you will collaborate with cross-functional teams, including Communications, Information Technology, among other functions to deliver digital solutions for high-priority, multi-stakeholder communications, sales force and knowledge management activities.

This position does not include personnel management and is based in downtown Toronto as a hybrid position, two to three days per week. **This is a one-year maternity leave opportunity.**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

Supports the delivery of digital communication solutions in support of the digital employee communications strategy. Acts as an advisor and partner between the business/group and the technology platform stakeholders for development. Designs, develops and enhances the product or platform offering by collaborating with internal & external stakeholders, including third party suppliers, to enable the business / group to meet their evolving needs and intended user experience. You will be responsible for delivering various digital projects to enhance employee experiences at BMO. You can share a vision and present ideas to all levels of the organization. You collaborate as easily with technical people, as you do with creative ones. You know how to use problem-solving, project management and soft skills to successfully implement digital projects.
- Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
- Design and usability of intranet, including the creation of information architectures, taxonomies, content definitions, page layouts, search content source optimizations, and content portal governance plans.
- Maintain proactive, strong and on-going partnerships with business partners, for optimizing intranet and digital communications channels to meet the evolving needs and expectations of business sponsors and employees.
- Work directly with business partners to translate business requirements, priorities and objectives into actionable development plans, and implement those plans. Showcasing creativity and proactivity in offering new approaches towards solving business issues
- Provides advice on how to enable the intended experience and overarching strategy through leverage of digital services and related programs.
- Influences and negotiates to achieve business objectives.
- Develop measurement plans to ensure the various communication vehicles and intranet solutions are meeting the needs of employees and business objectives.
- Gather analytics and reports on site usage, engagement, and feedback to help assess effectiveness and make informed decisions for improvements.
- Recommends and implements digital solutions based on analysis of issues and implications for the business.
- Assists in the development of strategic plans.
- Identifies emerging issues and trends to inform decision-making.
- Builds effective relationships with internal/external stakeholders.
- Ensures alignment between stakeholders.
- Ensures the business/group understand how digital solutions (including channel, platform & service capabilities) meet business needs.
- Provides input into the planning & implementation of operational programs for an assigned digital channel / platform / service and executes within required service level agreements and standards.
- Develops an understanding of the digital solution design interactions and user flows for the user experience to design solutions options.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Monitors and tracks performance and addresses any issues.
- Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
- Collaborates with internal & external stakeholders to provide