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Front Desk Agent

5 months ago

Medicine Hat, Canada Parklane Hotel Full time

Overview:
The position that we are hiring for is Saturday and Sunday day shift from 7am to 3pm. This is a commitment of every weekend.

English as 1st spoken and written is required for this position.

We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. If you have a passion for hospitality and enjoy creating a welcoming atmosphere, we would love to hear from you.

**Responsibilities**:

- Greet guests in a warm and friendly manner upon arrival
- Check guests in and out of the hotel efficiently and accurately
- Answer phone calls and respond to guest inquiries promptly and professionally
- Provide information about hotel amenities, services, and local attractions
- Assist guests with reservations, changes, and cancellations
- Handle guest complaints or concerns with patience and empathy, escalating when necessary
- Process payments and maintain accurate records of guest transactions
- Maintain cleanliness and organization at the front desk area

**Experience**:

- Previous experience in a hotel or hospitality setting is preferred
- Excellent phone etiquette and communication skills
- Familiarity with hotel reservation systems and phone systems is beneficial
- Strong customer service skills with a friendly and approachable demeanor
- Ability to handle difficult situations with professionalism and composure

**Job Type**: Part-time

Expected hours: 16 per week

Schedule:

- Day shift
- Every Weekend

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-04-29
Expected start date: 2024-05-12