Manager, Pension Payments

7 months ago

Vancouver, Canada CWB Financial Group Full time

At

CWB

, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:
- Putting people first and building relationships with intention- Seeking out and embracing new ideas- Believing that how we do things is as important as what we do

Roles Specifications

Location: Vancouver, BC

Target Hire Range: $76,500 - $96,600

Everyday flexibility. On-site requirements. Collaborative connections.

Open to Relocation

Note: The external title has been changed to align with industry standards. The internal job title will be: “Manager, Pension Benefits.”

Trust your finance career to CWB
- CWB Trust Services

offers a wide variety of trustee and custodial solutions for businesses and institutional investors. We operate with a deep understanding of the markets where we can add value. We have a proven reputation for comprehensive delivery of fiduciary expertise, safety of assets and dedicated service. Our philosophy is centred on providing clients with client-focused service, notable value, and tailored solutions.

We are looking for change makers. Process enthusiasts. Future leaders. Performance focused go-getters who are looking to accelerate their careers. Our team thrives on idea-sharing, collaboration, respect, caring, and camaraderie.

Explore a career with CWB Trust Services where we offer an unmatched employee experience guaranteed to redefine what it means to work for a top employer. Our culture is a key differentiator and one we are proud of.

The opportunity

The Manager, Pension Payments, oversees all functions related to the delivery of pension benefit payment services at CWB Trust Services. The role leads the monthly delivery of pension payroll to over 10,000 pensioners; a number that will continue to grow. As the primary SME of pension benefit administration, the role operates under mínimal direction while leading a team of 3-5 pension administrators. Primary accountabilities include establishing and growing a formal Pension Benefit Payments team and the delivery of accurate and timely pension benefit payment operations to ensure client satisfaction and continued growth of the business. The role provides oversight and leadership of their teams, including coaching and training ensuring regulatory compliance.

What you’ll be doing

Pension Administration
- Oversees the Pension administration function, ensuring timely payment and appropriate controls and compliance within CWT policies and standards.
- Ensure key account reconciliations, processes and procedures are maintained on a timely and accurate basis by the Pension Benefits team to ensure financial integrity.
- Develop and maintain all pension administration processes/procedures and documentation, focusing on best practice, compliance, and continuous quality improvement.
- Lead a variety of payroll related activities such as payroll reconciliation, tax filings, annual CPI adjustments, etc.,
- Engage with pension administrators to ensure accurate calculations of pension payments.

Policy Implementation, Reporting, Operations
- Maintain and develop robust policies and procedures to ensure high levels of client service, while maintaining regulatory and internal requirements and low levels of risk to the organisation.
- Drive operational efficiencies to ensure the business can continue to scale without impacting service delivery.
- Ensure that the confidentiality of the Trust and its customers is maintained by routinely securing all documentation.
- Act as the primary SME on all pension benefits related items to provide recommendations to Sr leadership on policy and procedure implementation.
- Lead fiscal year-end analysis and reconciliations and interact with internal and external auditors to provide substance and clarity to decisions made by the team regarding accounts and statements within the scope of responsibility

Teamwork
- Maintain positive working relationships with employees and all levels of the management team.
- Inspire trust by being open, honest, and direct in communication, meeting commitments and behaving ethically in all dealings.
- Prepare and regularly review annual goals and career development plan with direct manager.
- Promote cooperation and commitment within the CWB Financial Group towards the attainment of common goals enabling productive group interactions.

People Leadership- Supervise and oversee daily operations and performance of the Pension Benefits team.
- Provide leadership and direction to the Pension Benefits team to optimize staff performance and build professional capacity through effective recruiting, selection, development, mentoring/coaching, goal setting and on-going performance management and evaluation.
- Coach the team and create opportunities for personal and career development.
- Maintain proactive liaison with external agencies that support the business with expertise in payroll and pension benefits management.

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