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Home Consultant

4 weeks ago

Saskatoon, Canada The Saskatoon Co-operative Association Limited Full time

Reporting to the Project Manager, responsibilities for this position include the following:
1. To provide accurate estimates on projects in a timely manner.

2. To develop relationships and promote high level customer satisfaction through trust, service, and integrity.

3. To support and monitor client satisfaction levels and identify areas for improvement.

4. To build strong lasting customer relationships with our retail, professional contractor, and agriculture customers within the assigned sales territory.

5. To provide continuous communication and maintain customer contact during the build and sales process.

6. To participate in the development of products and services to improve profit and increase customer satisfaction.

7. To Keep customer base updated on product improvements or any new product lines being offered by the Saskatoon Co-op Home Center.

8. To execute customer contact (cold calls) to generate leads and create sale opportunities.

9. To be responsible for growing customer accounts and generating leads for new customer business.

10. To be familiar with all lines of merchandise handled in the department.
11. To place special orders with suppliers to fill customer requirements.
12. To forward information regarding deliveries to the shipper.
13. To be responsible for accurate billing of all merchandise sold by the employee.

14. To be responsible for managing and tracking inventory and bookings, completing claims and invoices.

15. To achieve, update, and provide weekly sales call reports.

16. To enter accurate and timely information into Quote Tracker.

17. To work with external credit agencies and customer accounts to support financing options.
18. To investigate and adjust customer complaints regarding products and services, and to refer serious matters to
the department manager.

19. To attend and professional represent Saskatoon Co-op at construction industry events, tradeshows, and networking opportunities.
20. To assist in preparing and maintaining reports as required.
21. To assist on the service counter or on the sales floor as required.

22. To perform any administrative duties as required.
23. To maintain a constant alert against the unauthorized removal of merchandise

24. To Support all divisions within the Saskatoon Co-op in a friendly, positive manner.
25. To perform other duties as assigned

**Qualifications**
- Applicants must be strongly service-oriented and motivated, and capable of assisting customers in a courteous

and efficient manner.
- Applicants must be well organized and capable of attaining a high level of production with a minimum of

supervision.
- Applicants must be able to improve the knowledge and ability by attending and participating in assigned training

sessions.
- Applicants must possess sufficient experience in building materials and construction methods to effectively

operate in all areas of the department.
- Applicants must possess a Senior Estimating Certificate or equivalent experience.
- Applicants must be able to quote a wide range of building plans (houses, garage packages, barns, etc.).
- Applicants must possess a sufficient working knowledge of the Saskatoon and National Building Codes.
- Applicants must possess the ability and experience in professional selling.
- Applicants must be proficient in computer-based sale software and programs.
- Applicants must be willing to travel to construction and building site locations throughout the trading area.
- Must be available to work
- **mornings, afternoons, evenings and weekends.**
- a combination of relevant education and experience may be considered.**Deadline: November 28, 2023**

If you are interested or require additional information, please contact: Steve Gotto, Senior Human Resources Specialist at 306.933.0305.

Employees interested in the above position are to discuss their intentions with their team leader **prior **to approaching the contact person.

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