Application Production Support

2 weeks ago


Quebec City, Canada TekwissenLLc Full time

**Position: Application Production Support Location: Montréal QC H3A 2A6 Duration: 12 Months Job Type: Contract Work Type: Onsite ** **The position at a glance**
- The team thrives to implement the standard IT Policies in line with the GROUP and NAR standards. Always ensuring to comply with the IT Security policies enforced by the group.
- APS team actively participates in the APS transformation, constantly adjusting and adapting to the needs of the business lines we support.
- The APS goal, "Bringing value to the Business".

**In detail**
- Investigate production issues and coordinate resolution with stakeholders, clients, software vendors and technology specialists for a timely resolution.
- Support product deployment life cycle for new releases, standards, and patches.
- Ensure support documentation is kept up-to-date and published in prescribed tools according to the Bank’s standards.
- Provide support for projects along with timely reporting on status updates and risks.
- Prepare documents for business continuity planning, architecture and disaster recovery procedures for the APS supported platforms.
- Coordinate post-migration validation in production environment with users and coordinate end-to-end testing as necessary.
- Participate in governance and audit initiatives and support the resolution of non-compliance findings/recommendations.
- Participate in the resolution of situation reviews triggered by major incidents along with documentation of post incident report.
- Participate in global projects working with teams from US, Canada, Paris, India.

**The strengths and skills that will help you succeed**
- Minimum 5 years’ experience in support
- Hands on experience with UNIX, Linux and Shell Scripts.
- Hands on experience with Oracle (preferred) SQL and PL/SQL.
- Experience with Windows servers.
- Must be able to work flexible hours (morning shift, evening shift, weekend support).
- Strong problem-solving skills.
- Possess time management and priority management skills.
- Team player while being able to work autonomously.
- Ability to work under pressure to support critical 24x7 production platform.
- Excellent verbal and written communication skills.
- Experience of working with geographically diversified teams.
- Knowledge of the English language is required.

**Preferred qualifications**
- Infrastructure/security technologies like VMWare, WebSphere, Tomcat, firewalls, PGP encryption, CFT, IBM MQ Series, etc, will be an asset.
- ITIL Framework knowledge will be an asset (incident/problem/change process)
- Ability to use Excel for data analysis and reporting

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $600.00-$630.00 per day

Schedule:

- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)


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