Aviation Data Specialist

5 months ago

Montréal, Canada International Air Transport Association (IATA) Full time

Employment Type: Permanent
Contract Duration:
At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining

What your day would be like

You will be managing the Customer Success and provide end-to-end support for the clients of the Passenger BI portfolio, including the following main areas;
1. Customer Training: Conduct initial and recurring trainings to customers (online and in person), prepare training materials and use cases relevant to each customer, be able to explain complex processes in a easy to understand manner, be able to answer on the spot questions, provide additional explanation and assure that training delivery is complete and users are capable of fully utilizing the solution.
2. Account Management: Address customer inquiries reported though all channels, engage in regular and ad hoc customer engagement to ensure that all customer inquiries and request are addressed in a timely matter and with a high customer satisfaction. Be the single point of contact for the customer, coordinate with all relevant stakeholders to resolve any customer inquiry and provide adequate resolutions. Provide customer feedback to internal stakeholders on customer feedback and bugs / enhancements request for development prioritization.
3. Process and documentation management: Develop and maintain up to date Standard Operating Procedures, FAQs and other required documentation to assure smooth operations and support of the customers.
4. Technical Expertise: Perform data analysis, identify data anomalies, troubleshoot customer extractions, perform user acceptance testing. Be able to support these activities for both the user interface as well data feed inquiries.

We would love to hear from you if

Airline/Aviation/Transport/Travel working experience and/or account management side
Strong air transportation knowledge especially in the passenger side and solid business intelligence experience
Strong account management skills and interpersonal skills
Experience working with a global customer based and multicultural environment.
Excellent Microsoft Office Suite with excel with advanced skills of logic/expression/formula, Power BI, and Atlassian
Basic Experience with SQL query in AWS and Snowflake
Solid capability in conducting in-depth data analysis, and regression analysis, especially on passenger dataset.
Capability in working under ongoing multi-tasking environment with tight deadline
Highly autonomous and organized skills, ability to work on complexed task under mínimal supervision.

Travel Required: Y 10%

**Learn more about IATA’s role in the industry, our benefits, and the team at **iata/careers/**. We are looking forward to hearing from you

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