Temporary Relief Personal Support Worker

2 months ago

London, Canada The Salvation Army Full time

The Personal Support Worker assists the Residential Services Manager and coworkers in creating and maintaining a high quality, community program suitable for providing varying levels of care to program clients.

**KEY RESPONSIBILITIES**:
**Client Services**:

- In an efficient, client centered and trauma-informed approach, the PSW will assist clients with the provision of activities of daily living as required, including bathing, meal, washroom, mobility assistance etc.
- Maintain appropriate involvement with clients and their caregivers by building healthy and professional boundaries, establishing trust, communicating empathy/sensitivity and by maintaining ongoing awareness of working relationship status.
- Monitor and support clients and the environment to ensure safety.
- Lift and transfer clients using mechanical or physical means according to established protocol.
- Assist clients with mobility as required to ensure their safety.
- Providing and serving breakfast, lunch, and dinner to clients. Take active measures to ensure a pleasant participant experience by setting the environment and employing a strong customer service focus during interactions.
- Assist or facilitate as required the safe arrival and departure of participants.
- Remain cognizant and informed of infection prevention and control measures and abide by all applicable policy in the achievement of a healthy environment.
- Respond calmly and professionally in emergency situations and assist as directed; implement First Aid Training and Non-Violent Crisis & Prevention Training when required.
- Facilitate pre-planned recreational activities for program participants in partnership with the Shelter Support team in a positive and engaging manner.
- Assist clients in the changing of bed linens and laundry where necessary to preserve hygiene for the clients.

**Communication/Administration**:

- Maintain accurate documentation and records.
- Report any actual or potential problems/situations to the Program Manager or designate.
- Complete and submit detailed incident reports.
- Participate in the development of departmental policies and procedures.

**Property**:

- Report any property damage, mechanical breakdown of equipment and/or repairs needed in the program as per policy.

**Health & Safety**
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
- Ensure compliance with all COVID-19 protocols and requirements.
- Responsible for the following, work in compliance with the Ontario Health & Safety Act and Regulations, use personal prescribed safety equipment and clothing as directed by the employer, report workplace hazards, dangers, injuries or illness, work in a manner as required by the employer, and report workplace injuries or illness.
- Responsible to follow through on all safety and security procedures (including fire) as outlined in the policy and procedures manual.
- Maintain sanitation and proper health, and safety standards of hygiene while performing duties.

**General**
- Uphold all Salvation Army policies, directives, and operating guidelines as contained in the Policy Manual of The Salvation Army London Centre of Hope.
- Assist the Shelter Leadership, and team members in creating and maintaining a high quality**,** client focused, community program suitable for providing varying levels of care to program participants.
- Demonstrate commitment to client centered, housing focused, trauma informed care.
- Provide coverage for other staff during absences as needed.
- Participate in client specific and/or program specific training and professional development as required.

Perform other position related duties as required.

**Working Conditions**:
Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour paid meal break. The operational hours of this facility are 24/7.

**Shifts**: No guaranteed hours

**End Date**: March 31, 2026
- The Shelter Services Manager will set the hours of work and work schedule.
- Frequent lifting, twisting, bending, crouching, reaching, pushing, and pulling, walking, and standing for long period; some kneeling, running may be required.

**Normal location of work**: 281 Wellington St, London, ON, N6B 2L4

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Completed Ontario Secondary School Diploma (OSSD) is required.
- Personal Support Worker Certificate is required; currently registered with the Ontario PSW Registry.
- Current Non-Violent Crisis & Prevention training (NVCI).
- Current Standard First Aid & CPR Certification.

**EXPERIENCE AND KNOWLEDG**:

- Minimum of two (2) years of prior work experience working with cognitively impaired/frail elderly populations.
- Familiarity with target population and trauma-informed care practices and/or mental health conditions.

**SKILLS AND CAPABILI

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