Officer, Retail Field Support

2 weeks ago

Ottawa, Canada Canada Post - Postes Canada Full time

Job Requisition Id: 177710
Business Function: Retail
Primary City: Ottawa
Province: Ontario
Employment Type: Full-Time
Employment Status: 12 months with the possibility of extension and/ or permanency
Language Requirement: Bilingual Imperative (BBBB)
Employee Class and Level: UPCET01
Number of Vacancies: 1
Job Closing Date (MM/DD/YYYY): 04/09/2024

Under the direction of the Manager Retail Change Management, incumbent is responsible for the development of regional/national plans for the successful implementation of national initiatives in corporate and franchise postal outlets. The officer is the focal point between the regions and Head Office to ensure that Retail and Operational services are delivered under our commitments and timeframes. Responsible for implementation, compliance, evaluation, recommendations of best practices that support the effective operation of the corporate and private sector within Retail and Operations. Implements and monitors adherence to national retail programs, policies, procedures, new equipment installations, and equipment deployment in the Division.

**Responsibilities**:
Below are the main job requirements and responsibilities for Officer, Retail Field Support.- Coordinates, plans, organizes, and supports the implementation, maintenance and resolution various ongoing initiatives for the regional retail areas, under the direction of national initiative leaders or self-realized regional initiatives.
- Develop and maintain in-depth knowledge of programs to provide guidance, support and technical expertise to retail outlets and field teams, and assists in identifying and resolving implementation problems, issues or concerns.
- Acts as project manager for the implementation at the field level and prepares project plans including schedules and budgets seeking input from other functions to ensure all functional requirements are considered as part of the implementation of any new national retail projects.
- Develops, implements and maintains reporting and feedback mechanisms of field activity and compliance, and provides regular and ad hoc reports for senior management and external customers.
- Manages both internal and external resources to implement plans, monitor project/program activity to ensure that customer Key Performance Indicators are met, and looks for efficiencies and best practices to implement.
- Consults with stakeholders, research and identify opportunities for improvement, analyses the cost, benefits, and impacts of all changes, makes recommendations for corrective action and implements the agreed upon solution.
- Establishes a solid working relationship with our Corporate and Dealer post office clerks and interfaces on an ongoing basis to address any daily issues or concerns and works with the appropriate internal functions and senior management to resolve any problems.

**Job Responsibilities (continued)**:

- Introduces, implements, and ensures compliance of policy, procedures, processes and product specifications for all CMS/ROM procedures and commercial products in the field.
- Develops and delivers presentations within our respective regions regarding regional retail issues, programs and new retail developments.
- May from time to time be required to do site visits to assist and support with day-to-day compliance issues or concerns and to help implement new policies, and procedures.
- Analyses the network and determines where implementation of the debit/credit systems is necessary. Verify outlet revenues yearly; make suggestions to the management group for system expansion. Coordinate system rollout with Engineering Tech (line installs) HQ, TD and the Retail Outlets. Prepare communication package for RBMs/LAMs/Directors and outlet staff to ensure that everyone is well informed and knows what to expect.
- Participates in cross functional meetings where matters related to Retail Operations are discussed.

**Qualifications**:
**Education**
- University degree or College degree/diploma in a related field.

**Experience**
- 1-3 years’ experience in a project or process management environment, retail or other related.
- Experience involving coordination and monitoring of timelines and activities.
- Experience with administration of projects with multiple stakeholders is an asset.
- Strong verbal and written communication skills

**Other Information**:
**ESSENTIAL REQUIREMENTS**:
**Knowledge**:

- Essential - Retail CMS/Rom procedures and guidelines, CPC products, services, corporate policy
- High degree of competence in Microsoft Office Suite of software, especially Microsoft Excel and Microsoft Word
- Expertise in SQL and other database management tools
- Strong multi source data analytical skills
- CPC administrative & operations structures
- SAP knowledge

***
**Abilities**:

- Ability to work in a high paced environment
- Ability to adapt easily to new technology
- Ability to multi-task and prioritize
- Demonstrate tact and tenacity in order to investigate a

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