Returns & Reverse Logistics Manager

5 months ago

Mississauga, Canada NewAge Products Inc Full time

Headquartered in North York, ON, with employees in Canada, the US, China and India, NewAge is an industry-leading manufacturer and distributor of premium home improvement solutions.

Our products are sold through major online retailers such as Lowes, The Home Depot, Costco, Amazon, and Wayfair as well as our own e-commerce site. But what makes us unique is that we provide a truly cohesive customer experience, from free expert assistance designing and planning new spaces to delivery and professional installation.

Our collaborative, inclusive team atmosphere nurtures personal growth, career advancement and job satisfaction, as evidenced by our certification as a Great Place to Work in Canada and our 4.4 out of 5 rating on Glassdoor.

With tremendous pride, we continue to receive a growing number of industry accolades including over 75 unique product patents, awards for our team of expert designers, prominent ranking on the Profit 500 list of Canada’s fastest growing companies, and the naming of our founders to the Top 40 under 40 in Canada by BNN Bloomberg.

As our journey to becoming the preferred choice for premium home improvement solutions continues, we’re adding ambitious, driven, passionate members to our team who are inspired to be their best and ready to make a difference.

The Returns and Reverse Logistics Manager will be responsible for our end-to-end returns process as well as reducing NewAge’s total exceptions cost. This position will lead a team of returns, reverse logistics, and claims specialists to ensure we are meeting customer expectations while limiting financial exposure to NewAge. Additionally, this position will work closely with logistics, customer service, quality control, and engineering to identify, analyze, and reduce total damages caused by our manufacturing, warehousing, and transportation providers.

**Responsibilities**
- Create and maintain industry leading returns and reverse logistics process that reduces total cost and the amount of returns while increasing customer satisfaction
- Develop and streamline reporting and analysis of exceptions data to identify key opportunities for reducing damages, creating operational efficiencies, identifying cost savings, decreased claims
- Lead end-to-end returns process including return authorization creation, reverse logistics, inventory postings, and claims management
- Develop and execute procedures to reduce exceptions/damages caused by warehouse and delivery mishandling
- Identify and lead cross-functional projects that are accretive to NewAge’s bottom line
- Lead the development and execution of continuous improvement efforts related to role
- Provides leadership to personnel through effective objective setting, delegation, and communication while creating and maintaining a favourable work environment for employees.

**Requirements**:

- 4-8 years of direct experience in North America ground transportation in a 3PL distribution and final-mile home delivery environment
- Experience with visual dash boarding, database query design in SQL and Tableau is required
- Strong analytical skills to gather and interpret data to recommend, test, and implement solutions
- Bachelor’s degree or equivalent in a related field such as business, supply chain, logistics, data analytics
- Experience managing offshore teams
- Experience in Returns, reverse logistics, and claims management
- Home delivery experience is required
- Successful management experience including but not limited to leadership, motivational ability, time management, organizational skills, training, and coaching
- Attention to detail and a strong focus on quality and accuracy

**NewAge Offers**:

- Benefits package
- An opportunity within a growing, fast-paced company, well established in its industry
- Fun We celebrate successes, and hold special events to build strong teams.
- Our teams work under a remote-first Hybrid model, with the ease of having our North York office accessible for collaboration and/or quiet workspace.

**How to Apply**:
Headquartered in North York, Ontario, with employees in the US, China and India, NewAge is committed to being a **trusted brand** in the home improvement industry by offering unique products, exceptional value and a best-in-class customer experience.

As a company, our core values are to **simplify** the complex, **respect** the dignity of all people, operate with **integrity and openness**, recognize our **responsibility **to the team and take a **customer centric** approach to everything we do.

If you identify with these values, you could be a great fit and valued member of our team

NewAge Products is an equal opportunity employer, committed to inclusion and diversity. We provide employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require any accommodation.

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