Part-time Administrator

3 months ago

Edmonton, Canada RGO Office Products Full time

**ABOUT RGO**

Creating places that help people work, learn, heal, age, play, be inspired, and accomplish more.

RGO is a privately held business with locations in Calgary, Canmore, and Edmonton. We were founded in 1966 Calgary with roots selling typewriters Now, RGO is proud to be 5 decades strong and growing. We have since grown to be the largest dealership of our kind in Western Canada, offering total interior solutions with the widest selection of Furniture, Window Coverings, Flooring, Technologies, Architectural Solutions, Moves, and Storage Management.

We believe space matters and we want our clients to efficiently operate a modern space, whether it is a 40-storey tower, a public institution, education, healthcare, or a dazzling corporate showpiece. As an Albertan company with a reputation for hands on service and dedication to quality, we are looking for an individual who aligns with our core values to create magnificent work experiences for our clients, our partners, and our people.

**THE OPPORTUNITY**

Get to be a part of the RGO team that has been recognized as a Best Workplace in Alberta at one of Canada’s Best Managed Companies by joining us as a **Part-Time Administrator, Technologies**. The successful applicant creates, administers, and invoices service maintenance contracts for office technology, efficiently answering phone calls and call entry into eAutomate customer dispatch system, entering order information for supplies and sales, creating inventory items in eAutomate and arranging delivery as required.

**WHAT YOU WILL DO**
- Review meter reads on office equipment and bills and maintains meter charge contracts.
- Create and invoice contracts for new technology that has been sold and warranty service calls.
- Ensure timely and accurate processing of all invoices.
- Liaise with customers and staff concerning contract inquiries.
- Coordinate inter-territorial transactions and service loaners as required.
- Code all invoices to the correct internal department for payment.
- Answer incoming calls for the RGO group of companies in a timely and professional manner.
- Answer calls from customers and enter service call tickets that accurately outline the nature of the customer’s concern in a way that allows the Service Tech to understand the problem.
- Utilize specific software to prioritize service calls and maintain response times, ensuring efficiency in coverage of the areas of the city and allocating calls to trained and qualified technicians.
- Ensure all service requests are entered into the business system for tracking purposes.
- Completed Leases are all entered in E-Automate.
- All issues regarding Leases are addressed and the associated Paperwork for a return, Trade-In, Trade Up and return to the Lease Company or Recycler are addressed.
- Maintain the Named Account Lists and Territories.

**WHAT YOU WILL BRIN**
- High School Diploma. Post Secondary Education an asset.
- 1-3 years of general office administrative experience is required. Proficient with computer software, specifically Word, Excel, and Outlook.
- At least one year of customer service experience in some capacity, dealing with internal or external customers.
- Data entry experience.
- Willing and able to learn and train proprietary software such as eAutomate.
- Strong communication skills and excellent interpersonal skills, often required to deal with difficult circumstances.
- Excellent telephone manner and spelling skills are essential.
- Superior customer service focus and attitude. Must enjoy working as part of a team and dealing with the public constantly.
- Pleasant and friendly attitude in working with the public.
- Takes personal responsibility for actions.
- Able to take direction.
- Capacity to learn new information and skills.
- Adaptable to business automation and processes.
- Exceptional organizational skills, attention to detail and the ability to meet deadlines in a fast-paced environment.

**PERKS & BENEFITS**
- Flexible work environment
- Comprehensive benefits including RRSP matching
- Performance based awards
- Career growth opportunities
- Employee recognition program
- Education reimbursement
- Fitness subsidy
- On-site parking

**Job Type**: Part-time

Expected hours: 24 - 32 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Application question(s):

- What is your compensation expectation?

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative experience: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

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