Service Writer

**Job Overview**:
We are seeking a skilled and customer-oriented Service Writer to join our team. As a Service Writer, you will be the primary point of contact for customers seeking maintenance, repairs, or upgrades for the RVs. You will be responsible for providing exceptional customer service, coordinating automotive repairs, and ensuring customer satisfaction. If you have a passion for the automotive industry and enjoy working in a fast-paced environment, this is a great role for you.

**Job purpose**

The Service Writer serves as the liaison between Bluenose RV Centre customers and our parts and service departments. This includes performing general office duties as well as receiving and processing requests for service. The role is critical to ensuring customers receive timely and effective service for their RVs.

**Duties and responsibilities**

Provide excellent customer service by listening carefully to customer concerns and relaying such concerns to our parts and service departments;
Clarify RV vehicle performance problems and service requests;
Provide cost estimates to address service requests, including costs of materials, supplies and labour;
Verify warranty coverage as well as check maintenance records and examine servicing schedules;
Coordinate service appointments, including writing repair orders;
Collaborate with service technicians to facilitate the timely completion of repairs and maintenance tasks;
Create bills and invoices as well as process payments;
Respond to customer complaints and work to resolve issues in a professional and tactful manner;
Maintain customer rapport and accurate records, including customer profiles and repair history; and,

Conduct all responsibilities in a manner that does not create a health and safety hazard to themselves or others.

**Qualifications**

High school completion and a minimum of two years related experience

Detail oriented with an ability to multi-task and work under time pressures

Customer-focused mindset and proven dedication to client satisfaction

Basic understanding of RV parts and services to facilitate communication with customers and technicians

One year of RV experience preferred, but not required

Must be able to work independently and as part of a team

A valid Nova Scotia Driver’s License is essential

**Competencies**

Excellent communication abilities, especially listening skills to help resolve issues in a professional and tactful manner

Superior interpersonal and relationship management skills

Excellent organizational/sequencing skills

High level of initiative

Ability to problem solve in sometimes challenging situations

Good ability to analyze information and relay it to others

If you are passionate about the automotive industry and have the skills required for this role, we encourage you to apply

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person

Application deadline: 2024-05-27
Expected start date: 2024-06-03