QA Specialist

5 months ago


Markham, Canada Maestro PMS Full time

**Job Posting - Quality Assurance Specialist**

If this sounds like you, we are interested in hearing how you can add your talents to our growing team

**About Us**

Northwind is an established, leading provider of Hotel and Resort Property Management Software Solutions to the Independent Full-Service Hospitality marketplace. Our clients are boutique hotels, destination resorts and multi-property groups.

Since 1978, our ability to deliver superior technology and unparalleled support has helped empower hundreds of hotels and resorts internationally to increase operational efficiency improve guest service and maximize revenue.

Our Maestro PMS Cloud and Windows offerings are recognized amongst the best in the industry and we continue to develop new ideas and products to bring value to our current clients and stay competitive to attract new ones. Northwind is a well-established profitable company that is looking for aggressive growth. Self-motivation and attention to clients’ needs will ensure your success.

**Key Responsibilities**
- Assist and participate in software version certification testing
- Observe and comply with version release process and controls
- Adhere to test plans and testing protocols
- Conduct staff orientation
- Perform weekly software testing
- Clear and concise documentation of incident issues and testing results
- Install and configure test environments
- Coordinate test environment readiness and create test data as required to fulfill all testing requirements including all devices/peripherals to perform successful testing
- Assist QA Assistant Manager in ensuring certification deadlines are met
- Create Quick reference guides and Support related documentation for clients or internal staff

**Qualifications**
- Understanding of credit card processing protocols skills such as: EMV devices
- Knowledge of creating/connecting/copying databases
- Knowledge of SQL and SQL queries is an asset
- Hospitality industry experience is an asset
- Solid understanding of Google GO
- Solid knowledge of Office tools: PowerPoint/Excel/Word
- Technical aptitude

**Additional Skills**
- Troubleshooting skills
- Analytical skills
- Clear and concise communication skills: verbal and written
- Able to work independently with mínimal supervision

**OTHER REQUIREMENTS**
- Able to work long hours, weekend and holiday shifts on occasion to meet certification deadlines
- Compliant to office hybrid schedule
- Flexibility for in-office work as needed depending on testing requirements (such as when device testing is required)
- Ability to work under pressure to meet version release certification deadlines

**What we Offer**
- Competitive Salary
- Health/Dental Benefits
- Yearly bonus, Profit Sharing
- Hybrid schedule 50%


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