Zone / Area Manager B2B + B2C Automotive Retail

4 weeks ago

Dawson Creek, Canada Kal Tire Full time

**Commercial Zone Manager B2B + B2C**

**Role Description**

Reporting to the Regional Director and a member of our Kal Tire Store Leadership Team, the **_Zone Manager _**is responsible for the management, growth, and success of multiple stores within Edmonton, Northern Alberta & Northern BC.

This is a hybrid role which involves travel between multiple stores and will be based out of a Northern AB, or Northern BC location; we are open to applicants who would like to relocate from another area of Canada

Under the guidance of the Regional Director, the Zone Manager sets the standard for service, excellence, operation management, financial performance, and leadership for all team members.

Critical to this role, is the ability to lead by positive influence, foster a collaborative and customer-centric culture, and maintain operational efficiencies through the management of a model store.
- **Leadership** - Drives results and is responsible for the performance of all stores within the zone relating to sales, culture, and safety. Participate in regional leadership meetings, providing strategic input to achieve profitable growth and industry competitive advantage. Champion a safety culture and one that reflects the Kal Tire AIMS.
- **Sales and Service **- Monitor sales performance and growth in the Zone. Support Store Managers in creating a culture of customer service by ensuring all team members have in-depth product knowledge and training. Ensure adherence to retail and commercial sales and service processes and practices. Evaluate and analyze customer feedback to ensure we are exceeding customer expectations. Build and maintain supplier and customer relationships on an ongoing basis.
- **Operations** - Manage a “model store” which sets the standard of excellence in all key operating areas: Sales and Service, Operations, Financial Performance, Safety and Team Leadership. Oversee financial operations for all stores in the Zone including establishing budgets, monitoring financial performance, and achieving financial targets. Monitor stock and inventory levels across all stores in the Zone. Ensure adherence to all safety standards and environmental practices and procedures.

**Required Skills & Experience**
- Operations management experience in a multi-location environment for a minimum of 3-5 years.
- Demonstrated leadership abilities and passion to develop, motivate and grow future leaders.
- Experience with managing store operations, profit and loss statements, budgets, and growth potentials.
- A genuine desire to consistently deliver customer service excellence.
- Strong analytical, planning, and decision-making skills.

**What We Offer**
- Full-Time position 40 hours/week
- Competitive wages + Bonus
- Comprehensive medical, dental & vision benefits
- Employee Assistance Program
- Defined contribution pension plan, and a group RRSP/DPSP matching program.
- Discount on tires and mechanical services
- Company Vehicle, phone, and equipment
- Positive work culture, opportunities for growth and development, and work-life balance.

**Education and Special Requirements**
- College or university diploma or degree, or equivalent combination of experience and education.
- Travelling is required within the region
- Valid Driver’s License

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