Coordinator Operations Transportation

4 weeks ago

Toronto, Canada Metro Inc. Full time

**Position Title**:
***Coordinator Operations Transportation

**Requisition ID**: 30772

**Career Group (ADSP)**:
***Distribution Center

**Division**:Logistics and Distribution (80190524)

**Department**:
***Logistics and Distribution

**Work Location**:METRO ON - 190 THE WEST MALL (#A-WM2)

**Province**:Canada : Ontario

**Position Type**:Permanent

**Summary**:
Monitor, control and manage business operations to meet customer expectations and company goals.

**Specific Responsibilities**:

- Reports to Operations Manager
- Ensures that deliveries are on time and as planned
- Communicates all delays to stores and provides ETAs
- Maintains proper equipment allocations for each Distribution Centre (DC) daily and as required
- Follows up on any equipment failures to ensure timely repairs
- Acts as the first point of contact for stakeholders
- Monitors and reports time performance for each DC, communicates and identifies potential service failures
- Develops and coordinates tactical transportation plans for multiple customers
- Maintains and verifies load information and details for accuracy and availability
- Captures and reports on all carrier performance trends
- Responds to customer queries regarding the status of shipment pickups and delays
- Provides timely communication and customer service functions in a multi-customer environment
- Establishes and maintains effective relationships with the Metro distribution network through professional and timely communication and inquiry responses
- Prepares related documentation in accordance with the set operational procedures
- Resolves store delivery issues, and if necessary, elevates to management for resolution
- Assists in incident investigations and determines causes and corrective actions
- Maintains current knowledge of industry standards & practices
- Interfaces with a variety of stakeholders on both routine and complex issues
- Develops and maintains positive relationships with carriers and service providers
- Requirement to be cross trained on each function of the sector
- Ensures department processes and procedures are adhered to
- Responsible for the collection of data for the department KPIs
- Monitors and reacts to store wait times to reduce cumulative totals

**Qualifications**:

- University/college education in related field
- Experience in SAP, Blue Yonder (JDA), MS Office
- 1-5 years previous experience in the Transportation industry
- Excellent oral and written communication and interpersonal skills
- Handles high stress situations in a professional manner
- Ability to speak French an asset

**Relationships**:

- Distribution Centre staff and management
- Contract carrier operations staff and management
- Suppliers, vendors and government departments

**_
Metro values, respects and leverages the differences and competences of all employees from a variety of different backgrounds. We will consider all qualified applicants for employment._**

**_ _**

**_ Only applicants that meet the qualifications will be contacted._**

**_ We respectfully request no calls or unsolicited resumes from agencies._

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