Customer Service/logistics Coordinator

2 weeks ago

St Albert, Canada RW Consumer Products Full time

Are you motivated to efficiently coordinate transportation and delivery of our materials and products, computer savvy, and dedicated to exceptional customer service? If so, our Customer Service/Logistics Coordinator position might be the career opportunity for you

**About Us**

RW Consumer Products (RWCP) is a proudly Canadian company that provides essential healthcare and household products to a wide range of pharmacies, grocery chains and other mass merchants. Since our humble beginnings in 1919, we have been committed to providing high-quality products that people need and want. Today we have a highly skilled team of approximately 100 people working in our St. Albert and Winnipeg locations.
- Has logistics knowledge and experience.
- Has excellent computer skills.
- Is a quick learner who is capable of multi-tasking.
- Is solution oriented, proactively implementing solutions to improve the customer experience.
- Is passionate about interacting with customers and providing exceptional customer service.
- Has strong oral and written communication skills.
- Has high attention to detail and excellent accuracy.
- Forklift experience/ certificate is an asset.

**About the Role**
- Logistics Coordination:_
- Negotiate fair rates from authorized carriers and communicate costs to and timelines to Customer Service, Shipping/Receiving, and Production.
- Work with Production, Customer Service and Shipping/Receiving to ensure timely delivery to customers.
- Communicate effectively with driver/carrier dispatch to arrange shipments and delivery dates.
- Utilize carrier portals to book appointments and coordinate shipments for pickup and delivery.
- Track and communicate delivery information to Production and Sales.
- Proactively communicate possible concerns and delays to the appropriate parties.
- Work quickly and effectively to resolve problems that may occur.
- Complete and coordinate all international import & export documentation, track clearances and liaise with Customs Agents as necessary.
- Accurately record shipping tracking information in ERP.
- Provide updates to sales on order and shipment status as required.
- Identify and communicate opportunities to improve processes and reduce costs.
- Complete shipping invoice information and provide to Accounting.
- Utilize forklifts and pallet jacks to assist with proper receiving and storage of materials and products into RWCP facilities and shipping out of RWCP facilities.
- Customer Service Administration:_
- Support customers and prospective customers by being point of contact for questions and general inquiries.
- Review customer orders and advise on due dates and inventory/product availability.
- Respond to requests for customer-provided forms and inventory status requests.
- Provide images/products/samples for customers as required.
- Complete customer order tracing and provide order status reports as requested by customers.
- Provide proactive communication with external customers on order status.
- Address customer P.O. extension requests.
- Review and advise claim submissions.
- Respond to online customer requests for direct sales.
- Complete customer portal management - access all customer portals to update item listings, price changes, and de-listings.
- Administer customer guidelines and identify requirements/compliance, understanding and internal distribution/explanation and order processing work instructions.
- Enter business closure information in customer portals when notifications received.
- Monitor and maintain shared inboxes as assigned.
- Participate in internal weekly customer service meetings.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- St. Albert, AB T8N 5A3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- logistics: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

  • Logistics Clerk

    2 months ago

    St. Albert, Canada Zenith Logistics Full time

    Our warehouse in St. Albert is looking for a person to work in our office. It is a steady paced environment where you will have to be able to multi-task a few jobs at once. Primary responsibilities is for tendering loads, billing, customer service, answering phones and various other typical office work. The job is posted from 6:30am-3:00pm for 40 hours a...

  • Logistics Clerk

    2 months ago

    St. Albert, Canada Zenith Logistics Full time

    Our warehouse in St. Albert is looking for a person to work in our office. It is a steady paced environment where you will have to be able to multi-task a few jobs at once. Primary responsibilities is for tendering loads, billing, customer service, answering phones and various other typical office work. The job is posted from 11am-7:30pm for 40 hours a...

  • Accounting Coordinator

    2 weeks ago

    St. Albert, Canada Connect Logistics Services Inc. Full time

    Connect Logistics Services Inc. located in St. Albert, is a third-party contractor that provides warehouse and distribution services of spirits, wine, import beer and cannabis throughout the province of Alberta on behalf of Alberta Gaming, Liquor, and Cannabis (AGLC). We are a member company of DHL Supply Chain (DHLSC), a division of Deutsche Post DHL Group...

  • Sales and Logistics Coordinator

    2 months ago

    St. Catharines, Canada Queen Genetics Canada Inc. Full time

    **Queen Genetics Canada Inc. is looking for a skilled and detail oriented Sales and Logistics Coordinator** Queen® Genetics supplies B2B Horticultural customers in Canada and the US with an innovative and ever-developing assortment of high-quality plant material. We use customized solutions, efficient customs clearance and reliable logistics to serve each...

  • Sales and Logistics Coordinator

    1 week ago

    St. Catharines, Canada Queen Genetics Canada Inc. Full time

    **Queen Genetics Canada Inc. is looking for a skilled and detail oriented Sales and Logistics Coordinator** Queen® Genetics supplies B2B Horticultural customers in Canada and the US with an innovative and ever-developing assortment of high-quality plant material. We use customized solutions, efficient customs clearance and reliable logistics to serve each...

  • Logistics Coordinator

    1 month ago

    St. John's, Newfoundland and Labrador, Canada Cooke Inc. Full time

    About Cooke: Cooke is a global seafood company with operations in North America, Europe, South America, and Australia. Our company's success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area's economy and sense of community. The Role: ...

  • Logistics Coordinator

    3 weeks ago

    St. John's, Newfoundland and Labrador, Canada Cooke Inc. Full time

    About Cooke: Cooke is a global seafood company with operations in North America, Europe, South America, and Australia. Our company's success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area's economy and sense of community. The Role: ...

  • Logistics Coordinator

    6 days ago

    St. John's, Newfoundland and Labrador, Canada Cooke Aquaculture Inc. Full time

    Cooke is a global seafood company with operations in North America, Europe, South America and Australia. Our company's success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area's economy and sense of community.The RoleWe are seeking a...

  • Logistics Coordinator

    4 weeks ago

    St. John's, Newfoundland and Labrador, Canada Irving Sawmill Division Full time

    LOGISTICS COORDINATOR Why Choose this Opportunity: This career opportunity as a Logistics Freight Coordinator is invaluable to our business - this job connects our Sawmill lumber products with our key customers The combination of your business education, positive attitude and attention to detail will provide you with success; leading to career advancements...

  • Logistics Coordinator

    5 days ago

    St. John's, Newfoundland and Labrador, Canada Irving Sawmill Division Full time

    LOGISTICS COORDINATOR Why Choose this Opportunity: This career opportunity as a Logistics Freight Coordinator is invaluable to our business - this job connects our Sawmill lumber products with our key customers The combination of your business education, positive attitude and attention to detail will provide you with success; leading to career advancements...

  • Logistics Coordinator

    3 weeks ago

    St. John's, Newfoundland and Labrador, Canada Irving Sawmill Division Full time

    LOGISTICS COORDINATOR Why Choose this Opportunity: This career opportunity as a Logistics Freight Coordinator is invaluable to our business - this job connects our Sawmill lumber products with our key customers The combination of your business education, positive attitude and attention to detail will provide you with success; leading to career advancements...

  • Logistics Coordinator

    3 weeks ago

    St. Catharines, Canada Quick Plug CA Inc. Full time

    **Quick Plug CA Inc,** a division of the Profile Products family is a growing agricultural manufacturing company that operates in the global rooting substrate market. The Quick Plug Inc. process binds and forms organic materials into high-tech, hydrophilic media. The result is a rooting plug with increased porosity, wicking and water holding properties while...

  • Logistics Coordinator

    2 months ago

    St. Catharines, Canada Lucchem Group Inc Full time

    **About us** Lucchem Group Inc is a business located in St. Catharines, ON. We are professional, agile, and professional. Our work environment includes: - Modern office setting - Healthy work environment - Growth opportunities We are seeking a highly organized and detail-oriented Logistic Coordinator to join our team. As a Logistic Coordinator, you will...

  • Customer Service/logistics

    2 weeks ago

    St. Jacobs, Canada Manufacturers Automtion Inc. Full time

    The **Customer Service/Logistics** is responsible for answering phones and providing excellent customer service. Including order entry, filing, database entry and other general office duties as assigned. This position is also in charge of shipping and receiving of small to medium parcels. Including checking for damaged products, verifying bills of lading...

  • Logistics Coordinator

    5 days ago

    St. Catharines, Ontario, Canada Lucchem Group Inc Full time

    About usLucchem Group Inc is a business located in St. Catharines, ON. We are professional, agile, and professional.Our work environment includes: Modern office setting Healthy work environment Growth opportunitiesWe are seeking a highly organized and detail-oriented Logistic Coordinator to join our team. As a Logistic Coordinator, you will be responsible...

  • Logistics Coordinator

    5 days ago

    St. John's, Newfoundland and Labrador, Canada Irving Equipment Full time

    Logistics CoordinatorIrving Equipment Limited is a well-established Heavy Lift and Specialized Transport company with a diverse fleet of mobile and crawler cranes, SPMTs, and other specialized transport and lifting equipment with locations in Saint John, New Brunswick, Dartmouth, Nova Scotia and several other branches around Atlantic Canada.At Irving...

  • Logistics Coordinator

    3 weeks ago

    St. Marys, Canada St. Mary's Bay Fisheries Inc. Full time

    Logistics Coordinator Required for Seasonal Work in St.Mary's Bay, NL. **Shift work, evenings and weekends** **Competitive salary** **Mush hold a class 5 drivers license.** **Local travel required** The Logistics Coordinator should be able to manage their own time and their team’s time efficiently to maximize productivity. The Logistics Coordinator...

  • Operational Business Analyst

    7 days ago

    St. Albert, Canada Connect Logistics Full time

    Connect Logistics Services (CLS) has provided warehousing and distribution services to the Alberta Gaming, Liquor and Cannabis Commission for nearly 25 years, and our team is growing! Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? You won’t find another Field Accounting Coordinator job...

  • Logistics Coordinator

    3 weeks ago

    St. Catharines, Canada Quick Plug Full time

    **Position Summary**: The **Logistics Coordinator** must always be thinking, planning, make sound decisions and be a problem solver. In addition, they must have the capability to work within a team environment, take pride in the quality of their work and follow directions. We are looking for an outgoing dynamic individual with skills and experience in...

  • Logistics Coordinator

    3 weeks ago

    St. John's, Newfoundland and Labrador, Canada Labrador Fishermen's Union Shrimp Company Limited Full time

    Labrador Fishermen's Union Shrimp Company Limited is a Canadian Controlled Private Corporation that is owned by the fishers of Southern Labrador. It is a vertically integrated seafood company with over five hundred employees and one hundred crew members on its fixed and mobile gear vessels. The Company has plants in five communities in Southern Labrador and...