IT Consultant

5 months ago

Brampton, Canada Compest Solutions Inc Full time

**Job Title: IT Consultant (Genesys PureConnect, Genesys Engage)**

**Location: Brampton, ON Onsite role in Brampton 5 days working**

**Duration: Fulltime Salary role CAD$110K/Annum**

**Responsibilities**:
**Genesys PureConnect Configuration and Management**:

- **Design, configure, and maintain** Genesys PureConnect routing, queuing, **IVR, scripting, and reporting.**:

- Monitor system performance, troubleshoot issues, and implement solutions to ensure optimal system functionality.

**Call Flow Administrator**

**Designated Support Contact**

**Genesys Cloud Administrator**

**Qualifications**:
**Configure and manage Genesys Telephony Cloud platform. Setup telephony options, call flows, queues, IVR, and other telephony-related features based on business requirements**

Required experience:
Genesys PureConnect 5years Expert
Genesys Cloud CX 3 years Expert
Cisco UCM 2years Basic

**Job summary**

Voice over IP principles and PBX functionality (Jabber, Cisco Call Manager, Cisco Unity Connection, Dialer, ICM, Cisco Presence. SIP, SCCP, H.323, etc.)

Experience 8Yrs

**Required Skills ,**

Unified Communication - Cisco

.Shift Day 10 AM TO 7 PM CST

**Roles & Responsibilities**

Cisco Unified Communications/Voice Conferencing/Webex.
- **Genesys Cloud CX technology, Call Recording, Voice conferencing and collaboration**
- Experience in **managing Ring Central Cloud Communication** Platform or any similar platfarms
- Vendor Management

**Preferred Additional Skills**:

- **Genesys PureConnect **certifications (e.g., Genesys Certified Professional - PureConnect).
- Experience with other Genesys products **(e.g., Genesys Cloud, Genesys Engage).**:

- Knowledge of CRM systems and integration with contact center solutions.

**Regards,**
**Compest Solutions Inc**
**D: 647-660-7562**

**Salary**: $100,000.00-$110,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Genesys PureConnect, Engage Consultant: 10 years (preferred)
- Genesys Cloud: 10 years (preferred)
- Configure, manage Genesys Telephony Cloud platform: 10 years (preferred)
- Genesys PureConnect migration to cloud cx envior: 10 years (preferred)
- document design: 10 years (preferred)
- building review call flow: 10 years (preferred)
- chat bot or voice bot: 10 years (preferred)
- hybrid work 3 days a week mandatory in Brampton: 10 years (preferred)
- Cloud Cx environment similar project: 10 years (preferred)

Work Location: On the road

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