Spa Receptionist

**The Team**

Build your career in the thriving tourism sector Naturally Pacific Resort aims to become a top resort that welcomes everyone and offers exciting experiences every day. We are seeking team members who are passionate about providing exceptional hospitality and service, and who align with our values of Passion, Community, Inclusion, and Innovation. Our focus is not only on creating memorable experiences for guests but also on establishing a fulfilling and enjoyable work atmosphere for our team. Becoming part of the Naturally Pacific team will allow you to engage in the hospitality industry within an expanding company that values every individual's input and celebrates achievements collectively.

**The Role**

In this exciting new role, the **Spa Receptionist** will have the opportunity to work with key industry partners to bring the resort and its amenities to guests for the first time The Spa Receptionist will be the initial and last point of contact with our guests, playing a pivotal role in our brand and success. They are responsible for warmly greeting guests both in person and over the phone, handling all inquiries, and having comprehensive knowledge of our treatments, products, services, and pricing. The Spa Receptionist also has the crucial task of scheduling treatments in a way that optimizes the time and recommending or selling retail items. Ultimately, their goal is to ensure that all spa guests have an exceptional experience.

**A few things we are looking for in a new team member**:

- 2 years of previous Receptionist experience in a high-volume spa/health club operation, preferably within a hospitality/hotel environment.
- 2-3 years of guest service experience.
- Exceptional communication skills.
- Excellent working knowledge of spa booking systems.
- Previous sales/retail experience is an asset.
- Must be able to work a flexible schedule. (Including mornings, nights, weekends, and holidays).
- Ability to multitask.

**Perks & Benefits**
- Employer-paid extended health, vision, and dental coverage.
- Employee and family assistance program.
- Yearly health and wellness benefit.
- RPP eligibility after one year.
- Employee discounts on food, golf, retail, and spa.
- And more

**The Resort**
At Naturally Pacific Resort, our mission is to provide guests with a memorable and meaningful experience. Located at the crossroads of the forest, mountains, and the Pacific Ocean in Campbell River BC, Naturally Pacific’s 100-room resort features a luxury spa, upscale restaurant and 18-hole golf course with a virtual driving range and lounge. This coastal destination offers spectacular views and access to some of the best outdoor experiences in the world. From eco-adventures, internationally renowned salmon fishing, wildlife watching, to traversing the parks and trails, Campbell River is a doorway to adventure.

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