Assistant Branch Manager

2 months ago


Richmond, Canada BMO Financial Group Full time

165 - 6971 Elmbridge Way Richmond British Columbia,V7C 0A5

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
- Coordinates service requests and problem resolution processes to ensure accurate completion and follow-up that meets or exceeds customer expectations, or escalates for resolution.
- Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
- Supports the Bank’s community involvement and participates in community activities.
- Resolves customer related issues using knowledge of bank services, products, and processes.
- Fulfills sales and service activities for the customer in accordance with approved procedures.
- Provides input into area business and market plans to optimize new and existing business opportunities within the community.
- Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.
- Reviews results and performance measures against plans and standards (e.g. sales targets, service targets, referral targets) to address gaps and develop plans.
- Analyzes data and information to provide insights and recommendations.
- Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
- Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
- Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
- Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
- Builds effective relationships with internal/external stakeholders.
- Maintains the confidentiality of customer and Bank information.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with all legal and regulatory requirements for the jurisdiction.
- Focus may be on a business/group.
- Thinks creatively and proposes new solutions.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works mostly independently.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- 1-3 years of banking or customer service/sales or equivalent experience.
- Previous supervisory or management experience - preferred.
- General knowledge of retail banking products and services.
- General knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
- Working knowledge of competitive marketplace and trends in product offerings.
- Working knowledge of branch operational processes and policies.
- Working knowledge of branch technologies, processes, and performance metrics.
- Specialized knowledge from education and/or business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and p



  • Richmond, Canada WORLDPAC Canada Full time

    WORLDPAC Canada is seeking a Full-Time Assistant Branch Operations Manager - (Richmond, BC-Branch) WORLDPAC, a subsidiary of Advance Auto Parts, imports and distributes original equipment and quality replacement automotive parts to select specialty import and domestic service centers. ASSISTANT BRANCH OPERATIONS MANAGER Are you looking for an opportunity...

  • Branch Manager

    4 days ago


    Richmond, Canada First Onsite Full time

    **At First Onsite Property Restoration, we don't do what we do because we're heroes.** **We are a team of real people out to do some real good - and that's our superpower because we have** got human power - and that's what makes our difference.** And right now we are looking for a new Branch Manager. A strong people leader with 5-10 years of Restoration...


  • Richmond Hill, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...


  • Richmond Hill, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** The RBC Dominion Securities Management team located in Richmond Hill is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and...

  • Branch Manager

    1 month ago


    Richmond, Canada E.B. Horsman & Son Full time

    **About the Team** E.B. Horsman & Son (EBH) has been in business since 1900. We are strong, nimble, and growing! EBH is proud to be a successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, and we are consistently recognized as one of Canada's Best Managed companies. We take pride in living by our core...


  • Richmond Hill, Canada Advance Auto Parts Full time

    **WORLDPAC Canada is seeking a Full-Time Assistant Branch Operations Manager - Richmond Hill, ON** WORLDPAC, a subsidiary of Advance Auto Parts, imports and distributes original equipment and quality replacement automotive parts to select specialty import and domestic service centers. **What we have to offer**: - Career Advancement - internal promotions -...

  • Branch Manager

    2 months ago


    Richmond Hill, Canada EQUITY ASSOCIATES INC. Full time

    **Job Description Branch Manager** Reporting to the Chief Compliance Officer (CCO), the Tier-1 Supervisor (Branch Manager) will conduct Tier-1 supervision of Advisors (Approved Persons) in accordance with MFDA and Equity Associates policies and procedures. **Responsibilities**: - Responsible for Daily supervision of MFDA registered advisors - Assist with...


  • Richmond Hill, Canada TD Bank Full time

    **Assistant Branch Manager Trainee**: - 417843BR **Job Category - Primary** - Retail Banking - Financial Services **Work Location** - 220 Commerce Valley Drive West Richmond Hill Retail **Employment Type** - Regular **City** - Richmond Hill **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Onsite **Pay...


  • Richmond Hill, Canada TD Bank Full time

    417843BR Retail Banking - Financial Services Richmond Hill, ON August 25, 2023 Hours 37.5 Workplace Model Onsite Pay Details Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial...


  • Richmond Hill, Canada TD Bank Full time

    418149BR Retail Banking - Financial Services Richmond Hill, ON August 29, 2023 Hours 37.5 Workplace Model Onsite Pay Details Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial...


  • Richmond, Canada Scotiabank Full time

       Requisition ID: 200894Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the roleAs a Branch Manager, you will assume responsibility for the overall success of the branch by working to meet financial objectives related to the profitable growth and retention of the branch’s personal and...

  • Branch Manager

    2 weeks ago


    Richmond, Canada Insight Pest Solutions Full time

    **Branch Manager** **Job Type: Full Time, Permanent** **Location: Richmond, BC** **Work Schedule: 9:00am-5:00pm PST (Monday - Friday), averaging 40 hours per week** **Salary Expectations: $60,000 - $80,000 CAD annually** **Option to work overtime and weekends** **The Big Picture: Grow with a Growing Company** Insight Pest Solutions is currently looking...

  • Branch Manager

    1 day ago


    Richmond, Canada Insight Pest Solutions Full time

    **Branch Manager** **Job Type: Full Time, Permanent** **Location: Richmond, BC** **Work Schedule: 9:00am-5:00pm PST (Monday - Friday), averaging 40 hours per week** **Salary Expectations: $55,000 - $66,000 CAD annually** **Option to work overtime and weekends** **The Big Picture: Grow with a Growing Company** Insight Pest Solutions is currently looking...

  • Branch Manager

    2 days ago


    Richmond, Canada Jade Tours ABC Full time

    Jade Tours/Air Booking Center is a leading travel company providing travel services to travel agents and passengers. We are Full time Branch Manager head our operations in Vancouver. - Over 5 years of travel industry experience. - Good understanding of consolidation business, - Familiar with local area and travel agency community. - Ability to create and...


  • Richmond Hill, Canada BMO Financial Group Full time

    9350 Yonge Street Richmond Hill Ontario,L4C 5G2 Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives....

  • Branch Manager

    1 week ago


    Richmond, Canada Westland Insurance Ltd. Full time

    We’re searching for a Branch Manager. Are you searching for new possibilities? Westland Insurance Group Ltd. has an exciting opportunity for a Branch Manager in Ladner, BC at our Ladner Center office. Are you looking for growth in your career, building a team, developing and mentoring staff? If so, we want to hear from you. We are looking for a career...

  • Branch Manager

    2 months ago


    Richmond Hill, Canada Noble Corporation Full time

    Overview: **Start a rewarding career at our Richmond Hill location as a Branch Manager! At Noble, we help our customers’ businesses succeed by investing in our most important asset: our teammates!** **What We Offer You**: - Internal growth opportunities - Access to training and development programs - Comprehensive benefits package: - Medical & Dental...


  • Richmond, Canada Bragg Companies, Inc. Full time

    Branch General Manager - Northern California Bragg Companies Branches operate as individual and distinct profit centers differentiated from sister branches based on geography. All Branches share a common general organizational and accounting structure designed to facilitate efficient, flexible overhead intended to optimize regional market opportunities....


  • Richmond, Canada Bragg Companies, Inc. Full time

    Branch General Manager - Northern California Bragg Companies Branches operate as individual and distinct profit centers differentiated from sister branches based on geography. All Branches share a common general organizational and accounting structure designed to facilitate efficient, flexible overhead intended to optimize regional market opportunities....


  • Richmond, Canada Bragg Companies, Inc. Full time

    Branch General Manager - Northern California Bragg Companies Branches operate as individual and distinct profit centers differentiated from sister branches based on geography. All Branches share a common general organizational and accounting structure designed to facilitate efficient, flexible overhead intended to optimize regional market opportunities....