Store Manager 3

3 weeks ago

Edmonton, Canada EssilorLuxottica Full time

Store Manager 3

**Date**:May 24, 2023**Location**:Edmonton, AB, CA, T5T 4J2**Requisition ID**:808319
- **Store #**: 000750 LensCrafters
- **Position**:Full-Time
- **Total Rewards**:
**Benefits/Incentive Information**
- Founded in 2000, Clearly is on a mission is to eradicate poor vision in the world by 2050 - the world’s largest unaddressed disability. Clearly serves this mission and the community every day by providing the most accessible, affordable, and stylish optical products on the market. Vancouver born and bred, Clearly was the first Canadian retailer to offer eyewear online. We are proud of our dynamic team members who work every day to fulfill our mission, and we celebrate their diverse backgrounds, skills, and perspectives.
- Clearly is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.**GENERAL FUNCTION**
- The overall mission of the Store Manager is to be a leader within the Clearly organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.**MAJOR DUTIES & RESPONSIBILITIES**
- Conveys a commitment to providing unsurpassed Customer Service through ensuring the Clearly' staff performs the Sales and Service Process steps.
- Demonstrates the Service Principals and Service Vision with all customers and patients.
- Provides on-the-job training and guidance to team members making use of Company provided programs.
- Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
- Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas:

- NPS - Net Promoter Score
- % Sales to Plan
- Customer Count
- Store Operating Profitability
- % Saturation of Training
- Key Performance Indicators, to include exam growth and retention
- Recruits and selects high caliber staff.
- Forecasts staffing needs through the use of the labor scheduling model.
- Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations notes through NPS portal.
- Leads Doctor of Optometry business partnership and co-planning.
- Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.
- Executes to guidelines Inventory Management System and Order tracker as a part of global POS
- Ensures all Company approved safety programs are implemented and maintained consistently per standards.
- Conducts monthly safety inspections of store premises using self-inspection checklist. Reports all contacts by Local, State/provincial, Federal regulatory agencies to the COE Legal or Quality Assurance Department within 14 hours of contact. Follow-up in writing.
- Maximize Optometric partnerships through participation and involvement in the following: Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.
- Maintains safe AND FUN working environment for all associates/customers.
- Takes pride in the store appearance and will execute visual directive to achieve a consistent company message.

**BASIC QUALIFICATIONS**
- High School graduate or equivalent
- 4+ years management/supervisory experience
- Comprehensive knowledge from operations, processes and business implications
- Strong influencing and negotiating skills
- Team building and management skills
- Knowledge of current optical theory and merchandise
- Strong communicator and listener
- Strong basic math skills (addition, subtraction, multiplication, division)
- Sales skills
- Familiarity with cash register, computers and calculators
- Ability to manage time under aggressive deadlines

**PREFERRED QUALIFICATIONS**
- College degree or equivalent
- State/provincial licensure (if applicable) and/or ABO Certification in non-licensed states
- Clearly Final Inspector Certification
- Clearly Quality, Fitting and Adjusting Program
- Previous experience in customer service and retail
- Knowledge of current store merchandise
- High level of business acumen to include detailed knowledge of LC Dashboard
- Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, Group RRSP and Vacation, paid family leave, tuition reimbursement, and eyewear discounts.- We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender ide

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