Claims Service Representative
3 weeks ago
**Claims Service Representative - Bilingual Designated Position**:
CSR Customer Service
Regular/full-time
Workers Compensation Board
CSC, Payments, and Medical Aid
Winnipeg MB
Advertisement Number: 2306
Salary(s): CSR $51,962.00 - $64,950.00 per year
Closing Date: January 26, 2023
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).
Employment Equity is a factor in selection for this competition. Consideration will be given to women, Indigenous people, visible minorities and persons with disabilities.
Do you like to work in a very fast-paced environment? Do you have excellent customer service skills? Do you like to help people? Do you also have strong verbal and written communication skills? WCB is currently recruiting for up to 8 Claims Service Representative (CSR) positions.
The CSR acts as the primary point of contact for responding to and resolving claim and coverage related telephone inquiries from workers, employers, representatives, healthcare practitioners, and other service providers received in the Claims Service Centre or when Adjudicators or Case Managers are not available. Join our upbeat CSR team and be part of an organization that is one of Manitoba's Top 100 employers
Conditions of Employment:
- Must be legally entitled to work in Canada
Qualifications:
- Completion of a two (2) year diploma in a related discipline (Business Administration)
- Typing speed of 35 w.p.m. (error rate less than 5%)
- There is a language proficiency evaluation (oral/reading/comprehension/writing) required. The purpose of a language proficiency evaluation is to determine an individuals French language abilities.
- Ability to communicate proficiently in both official languages (English & French) is an asset.
**Duties**:
The Claims Service Representative is responsible for creating new claim files, ensuring Workers Compensation coverage, accepting specific no time loss claims, and managing each inquiry to a resolution that provides for customer satisfaction and meets organizational standards and objectives. Uses effective listening and questioning techniques to determine each customer's need(s); identifies, evaluates and determines alternatives to problem solve. When unable to resolve an inquiry prior to the end of the call, takes steps necessary for resolution immediately following the call or arranges for an Adjudicator or Case Manager to resolve on a timely basis.
- Advertisement # 2306
- Workers Compensation Board
- c/o Julie Beeston
- 333 Broadway
- Winnipeg, R3C 4W3
- Phone: 204-954-4290
- Fax: 204-954-4447
The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, 2SLGBTQ+ persons and members of other equity-seeking groups. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups.
Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.
-
Claims Service Representative
3 weeks ago
Winnipeg, Canada WCB Manitoba Full time**Job Summary**: **Early Shift**: (7:55 a.m. - 4:30 p.m.) Up to 7 Permanent Positions Acts as the primary point of contact for responding to and resolving claim and coverage related telephone inquiries from workers, employers, representatives, healthcare practitioners, and other service providers received in the Claims Service Centre or when Adjudicators or...
-
Claims Service Representative
3 weeks ago
Winnipeg, Canada Workers Compensation Board of Manitoba WCB Manitoba Full time**Job Summary**: **Early Shift**: (7:55 a.m. - 4:30 p.m.) Up to 7 Permanent Positions Acts as the primary point of contact for responding to and resolving claim and coverage related telephone inquiries from workers, employers, representatives, healthcare practitioners, and other service providers received in the Claims Service Centre or when Adjudicators or...
-
Claims Service Representative
3 weeks ago
Winnipeg, Canada Worker's Compensation Board of Manitoba Full timeEarly Shift: (7:55 a.m. - 4:30 p.m.) Up to 7 Permanent Positions Acts as the primary point of contact for responding to and resolving claim and coverage related telephone inquiries from workers, employers, representatives, healthcare practitioners, and other service providers received in the Claims Service Centre or when Adjudicators or Case Managers are...
-
Claims Service Representative
3 weeks ago
Winnipeg, Canada Workers Compensation Board of Manitoba Full timeEarly Shift: (7:55 a.m. - 4:30 p.m.) Up to 7 Permanent Positions Acts as the primary point of contact for responding to and resolving claim and coverage related telephone inquiries from workers, employers, representatives, healthcare practitioners, and other service providers received in the Claims Service Centre or when Adjudicators or Case Managers are...
-
Claims Service Representative
2 months ago
Winnipeg, Canada Workers Compensation Board of Manitoba Full timeEarly Shift: (7:55 a.m. - 4:30 p.m.) 1 Bilingual Designated Permanent Position Acts as the primary point of contact for responding to and resolving claim and coverage related telephone inquiries from workers, employers, representatives, healthcare practitioners, and other service providers received in the Claims Service Centre or when Adjudicators or Case...
-
Claims Service Representative
2 months ago
Winnipeg, Canada Workers Compensation Board of Manitoba WCB Manitoba Full time**Job Summary**: **Early Shift**: (7:55 a.m. - 4:30 p.m.) 1 Bilingual Designated Permanent Position Acts as the primary point of contact for responding to and resolving claim and coverage related telephone inquiries from workers, employers, representatives, healthcare practitioners, and other service providers received in the Claims Service Centre or when...
-
Claims Service Representative
2 months ago
Winnipeg, Canada WCB Manitoba Full time**Job Summary**: **Early Shift**: (7:55 a.m. - 4:30 p.m.) 1 Bilingual Designated Permanent Position Acts as the primary point of contact for responding to and resolving claim and coverage related telephone inquiries from workers, employers, representatives, healthcare practitioners, and other service providers received in the Claims Service Centre or when...
-
Claims Representative
4 hours ago
Winnipeg, Manitoba, Canada Manitoba Blue Cross Full timeManitoba Blue Cross was born out of a desire to protect our fellow Manitobans during life's most unexpected and sometimes challenging moments. This remains our driving force today, and fuels our ongoing commitment to providing superior health and wellness benefits that are delivered with compassion and excellence in service.As an independent and not for...
-
External Claims Service Representative
2 months ago
Winnipeg, Canada WCB Manitoba Full time**Job Summary**: April 29, 2024 - August 30, 2024 Four Summer Term Positions Acts as the primary point of contact for responding to and resolving claim and coverage related telephone inquiries from workers, employers, representatives, healthcare practitioners, and other service providers received in the Claims Service Centre or when Adjudicators or Case...
-
Winnipeg, Canada WCB Manitoba Full time**Job Summary**: May 1, 2023 - September 1, 2023 Up to 4 Summer Term Positions Acts as the primary point of contact for responding to and resolving claim and coverage related telephone inquiries from workers, employers, representatives, healthcare practitioners, and other service providers received in the Claims Service Centre or when Adjudicators or Case...
-
External Claims Service Representative
2 days ago
Winnipeg, Canada WCB Manitoba Full time**Job Summary**: April 29, 2024 - August 30, 2024 Four Summer Term Positions Acts as the primary point of contact for responding to and resolving claim and coverage related telephone inquiries from workers, employers, representatives, healthcare practitioners, and other service providers received in the Claims Service Centre or when Adjudicators or Case...
-
External Claims Service Representative
2 months ago
Winnipeg, Canada Worker's Compensation Board of Manitoba Full timeApril 29, 2024 - August 30, 2024 Four Summer Term Positions Acts as the primary point of contact for responding to and resolving claim and coverage related telephone inquiries from workers, employers, representatives, healthcare practitioners, and other service providers received in the Claims Service Centre or when Adjudicators or Case Managers are not...
-
External Claims Service Representative
2 months ago
Winnipeg, Canada Workers Compensation Board of Manitoba Full timeApril 29, 2024 - August 30, 2024 Four Summer Term Positions Acts as the primary point of contact for responding to and resolving claim and coverage related telephone inquiries from workers, employers, representatives, healthcare practitioners, and other service providers received in the Claims Service Centre or when Adjudicators or Case Managers are not...
-
Winnipeg, Canada Workers Compensation Board of Manitoba WCB Manitoba Full time**Job Summary**: May 1, 2023 - September 1, 2023 Up to 4 Summer Term Positions Acts as the primary point of contact for responding to and resolving claim and coverage related telephone inquiries from workers, employers, representatives, healthcare practitioners, and other service providers received in the Claims Service Centre or when Adjudicators or Case...
-
Winnipeg, Canada Worker's Compensation Board of Manitoba Full timeMay 1, 2023 - September 1, 2023 Up to 4 Summer Term Positions Acts as the primary point of contact for responding to and resolving claim and coverage related telephone inquiries from workers, employers, representatives, healthcare practitioners, and other service providers received in the Claims Service Centre or when Adjudicators or Case Managers are not...
-
Winnipeg, Canada Workers Compensation Board of Manitoba Full timeMay 1, 2023 - September 1, 2023 Up to 4 Summer Term Positions Acts as the primary point of contact for responding to and resolving claim and coverage related telephone inquiries from workers, employers, representatives, healthcare practitioners, and other service providers received in the Claims Service Centre or when Adjudicators or Case Managers are not...
-
External Claims Service Representative
2 days ago
Winnipeg, Canada Worker's Compensation Board of Manitoba Full timeApril 29, 2024 - August 30, 2024 Four Summer Term Positions Acts as the primary point of contact for responding to and resolving claim and coverage related telephone inquiries from workers, employers, representatives, healthcare practitioners, and other service providers received in the Claims Service Centre or when Adjudicators or Case Managers are not...
-
External Claims Service Representative
2 days ago
Winnipeg, Canada Workers Compensation Board of Manitoba Full timeApril 29, 2024 - August 30, 2024 Four Summer Term Positions Acts as the primary point of contact for responding to and resolving claim and coverage related telephone inquiries from workers, employers, representatives, healthcare practitioners, and other service providers received in the Claims Service Centre or when Adjudicators or Case Managers are not...
-
Winnipeg, Manitoba, Canada WCB Manitoba Full timeJob Summary:May 1, September 1, 2023Up to 4 Summer Term PositionsActs as the primary point of contact for responding to and resolving claim and coverage related telephone inquiries from workers, employers, representatives, healthcare practitioners, and other service providers received in the Claims Service Centre or when Adjudicators or Case Managers are not...
-
Claims Service Representative
2 months ago
Winnipeg, Canada WCB Manitoba Full time**Job Summary**: Late Shift: (10:25 a.m. - 7:00 p.m.) 1 One-Year Term Position Acts as the primary point of contact for responding to and resolving claim and coverage related telephone inquiries from workers, employers, representatives, healthcare practitioners, and other service providers received in the Claims Service Centre or when Adjudicators or Case...
